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15 tools to make your customer service team more productive

PandaDoc

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. Zendesk ) 78% of customers will forgive a company for a mistake if they receive excellent service.

Service 52
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Google’s search quality raters protest for higher pay

Search Engine Land

As a group, Google’s human raters help ensure the helpfulness, quality and relevance of search results by identifying potentially harmful results, spam, outdated information and all the other elements that go into what is now known as E-E-A-T. Protest in Mountain View. They wanted Raghavan to meet and negotiate with the workers.

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What does the ESIGN Act stand for? Everything you need to know

PandaDoc

An electronic signature is defined as , “…an electronic sound, symbol, or process, attached to or logically associated with a contract or other record and executed or adopted by a person with the intent to sign the record.” During the early 2000s, the growth of electronic commerce in the U.S.

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The MarTech Conference launches with keynote about transformation

Martech

“This is especially important in the subscription economy where a brand is selling services or experiences, where all but the most basic commodity purchases should reflect an interaction that goes beyond a one-and-done transaction.”. Harry Rosen’s CMO, EVP marketing & e-commerce, Trinh Tham. Image: Third Door Media.

Launch 90
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B2B Sales vs B2C Sales

Outreach

Building on that definition, B2B sales is the process by which B2B companies engage decision makers at other companies to sell products or services. Retail includes physical stores such as bookstores and coffee shops, or e-commerce sites and marketplaces like eBay and Etsy. How Are B2B and B2C Sales Different?

B2C 91
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7 data-backed eSignatures benefits that you can replicate in your business

PandaDoc

Companies that opt for e-signatures tend to see a myriad of positive outcomes, from reduced document creation costs to happier, more loyal customers. If you’re thinking about using e-signatures in your organization, the seven proven benefits outlined below should be enough to push you over the line. eSignatures cut down on costs.

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This day in search marketing history: February 26

Search Engine Land

Google search view in 3D now live for e-commerce sites 2020: A Burberry bag was showing up with a “view in 3D” option in the Google search results. Google Search Console now lets you export more data 2020: Search Console users could download complete information (instead of just specific table views) from almost all reports.