Salesforce

SEPTEMBER 30, 2022

A labor shortage , inflation , and ongoing supply chain challenges are set to make the holiday season less festive for retailers and consumers alike. How can your business stand out when shoppers are buying fewer gifts? Salesforce research confirms the close relationship between retail customer service and repeat business.

Service 98

Service Retail Customer Relationship Management Repeat business 98

Salesforce

JANUARY 25, 2024

Proper inventory management allows companies to keep track of all their products as they’re received, stocked, ordered, and shipped. From the warehouse to the customer’s hands, successful inventory management helps your business deliver stellar customer experiences. Why is inventory management important?

Technique 59

Technique Manufacturing Objectives and Key Results Cross-sell 59

Sales Hacker

JUNE 3, 2021

The important part to remember is your relationship with each group is different, meaning you shouldn’t use the same CRM tool for both types of customers. To know whether one CRM software is adequate, you need to understand the differences between B2B and B2C customers. B2C and B2B customers do share some similarities.

B2C 76

B2C CRM B2B E-commerce 76

Salesforce

MARCH 15, 2024

According to our research , chief marketing officers (CMOs) cite customer preferences and expectations as their number 1 influence on digital strategy. The result is greater success in new customer acquisition and conversion rates. An unqualified lead lacks the necessary interest level to become a customer.

Lead generation 115

Lead generation A/B testing Promote Sales 115