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What Is a Chatbot? How Is it Changing Customer Experience?

Salesforce

Chatbots quickly give service reps the information they need, serving up relevant resources even as the context of a conversation changes. Chatbots also speed up self-service options for customers and resolve common issues such as checking claims status, modifying orders, and more. What is a Chatbot? What is a chatbot?

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Google Used Search Data to Create This Report to Help You Navigate the Holidays

Hubspot

national search trends in the days leading up to and following Thanksgiving. The data shows a pattern of shopping for video games during this time period, suggesting many people take advantage of seasonal sales leading up to December holidays -- with particular enthusiasm for gaming. Gaming Galore. Localized Search Trends.

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Inside ESPN.com's Brilliant Redesign: Why You're Going to See More Personalized Websites

Hubspot

"We're hoping what you will notice is that you are more engaged and immersed than ever, getting exactly what you want, when you want it, wherever you are," wrote ESPN's editors in the redesign launch post. retailers, recently launched a fully personalized homepage for its main brand, Very.co.uk. Get the Technology.

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Twitter’s Population Growth: Where is everyone coming from?

Hubspot

In fact, the top 3 states that saw the largest increase from 2009 to 2010 were Utah, Massachusetts and Oregon. In Utah, for example, the state government began leveraging Twitter extensively in the summer of 2009 when it launched its new website , Utah.gov. Free Download: Twitter for Marketing and PR.

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Starting a Conversation in Sales w/ Trish Bertuzzi {Hey Salespeople Podcast}

SalesLoft

This week we are very excited to announce the launch of Hey Sale speople , a podcast hosted by the one-and-only Jeremy Donovan, SalesLoft’s VP of Sales Strategy and self-proclaimed sales nerd. Subscribe so you can follow along as he interviews the brightest minds in modern sales to bring you immediately actionable advice. And they did.

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How to Train Your Brain to Write More Concisely: 6 Creative Exercises to Try

Hubspot

When freewriting, you only have to follow one rule: don’t stop until the timer goes off. For example, let’s take this 175-word paragraph from the “Corporate history” section of HubSpot’s Wikipedia page : HubSpot was founded by Brian Halligan and Dharmesh Shah at the Massachusetts Institute of Technology (MIT) in 2006.

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The Nonprofit Marketer's Guide to the Millennial Persona

Hubspot

If your organization is engaging Millennials through content that’s based on their likes and dislikes, age, gender, jobs, brands they follow, stores they shop at, and ways they learn about and give to an organization, both online and offline, then you can stop reading and go get a cup of coffee. Background. Four-time online fundraiser.