Salesforce

APRIL 2, 2025

To understand how customers really feel about your product or service, delve deeper with these metrics: Net promoter score (NPS): Measures how likely customers are to recommend your product or service to others. Customer satisfaction score (CSAT): Measures how satisfied customers are with your products or services.

Product 86

Product Territory Sales Price 86

Martech

FEBRUARY 25, 2022

Use cases focus on marketing and sales teams leveraging the platform across the customer lifecycle to improve communication strategies, including: Removing customers from a promotional campaign if there is an open ticket. HubSpot CMS: Uses a personalization engine to customize the website experience for each visitor.

E-commerce 125

E-commerce B2C Manufacturing Hospitality 125

Salesforce

DECEMBER 11, 2024

This is because the score is based on the totality of the data on the customer or prospect. Keeping lead and prospect data updated in your customer relationship management (CRM) system and synced with your lead scoring method is vital to ensuring a useful lead scoring system. Get the latest articles in your inbox.

Prospecting 92

Prospecting Hospitality CRM Territory 92

Salesforce

FEBRUARY 3, 2025

Account A business, customer, lead, or prospect a company engages with to sell products or services to. Today, all interactions, contact details, preferred services, and transaction histories are stored in customer relationship management platforms (CRMs).

Objectives and Key Results 52

Objectives and Key Results Pipeline Cross-sell SQL 52

Salesforce

MARCH 3, 2025

Step 1: Take in requests The Deal Desk process starts with sales reps submitting requests, usually through sales technology such as a Customer Relationship Management (CRM) or Configure, Price, Quote (CPQ) system. Measure performance KPIs need to reflect that the value of Deal Desks is a two-way street.

Legal 59

Legal Contract Finance Non-Profits 59