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What Is a Chatbot? How Is it Changing Customer Experience?

Salesforce

Below, we learn more about chatbots, explore their impact on customer service, and discuss how leaders can take advantage of this technology. One of the earliest examples of a chatbot was a program called ELIZA , built by Massachusetts Institute of Technology professor Joseph Weizenbaum in the mid-1960s to simulate a psychotherapist.

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Episode 18: Matthew Wanasz of Wanco on How Innovation and Customization Keep Them Ahead of the Curve

Spiro Technologies

We’re coming across different technologies every day to help us do that. There are technologies out there that would help and aid that by removing the person from the side of the road and replacing it with a machine. In Massachusetts, we love to have police officers at all of the roadside construction. Adam Honig: Gotcha.

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Episode 18: Michael Wanasz of Wanco on How Innovation and Customization Keep Them Ahead of the Curve

Spiro Technologies

We’re coming across different technologies every day to help us do that. There are technologies out there that would help and aid that by removing the person from the side of the road and replacing it with a machine. In Massachusetts, we love to have police officers at all of the roadside construction. Adam Honig: Gotcha.

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Game-Changing Sales Influencers You Should Be Following in 2022

Salesforce

Color your entire sales motion with benevolence and sincerity and you will earn the trust needed to get the buyer to make a decision in your favor. Being responsive and building trust results in incredible value. CEO, JB Sales, Boston, Massachusetts. President, Women Sales Pros and CEO, Score More Sales, Boston, Massachusetts.

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How to Negotiate Your Next Sales Contract: 9 Tips for Success

Salesforce

To successfully negotiate a contract in today’s sales climate, you need to prioritize relationship building over persuasion, practice active listening, and empathize with your customers’ challenges. What you’ll learn: What is contract negotiation? Why is contract negotiation important?

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The Secret of Successful Account-Based Selling? Going After the Big Fish

Salesforce

Show prospects that you understand their needs and preferences to help you build trust, forge strong relationships, and land new accounts. Personalization technology can create a unique experience for visitors and present opportunities for your sales team to follow up with prospects.

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How to Use Clawback Clauses in Your Sales Compensation Strategy

Salesforce

Clawbacks have been widely used as part of employment contracts across many industries, particularly since the financial crash of 2008, as a means to protect a business against fraudulent activity. The 2017 Oracle lawsuit is a great example, in which the technology company was sued for $150 million over clawed back sales wages.