Salesforce

APRIL 25, 2024

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

Service 52

Service Customers E-commerce CRM 52

PandaDoc

MAY 8, 2023

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. Zendesk ) 78% of customers will forgive a company for a mistake if they receive excellent service.

Service 52

Service Product Customers E-commerce 52

The 5% Institute

AUGUST 1, 2023

Customer Relationship Management (CRM) Maintaining strong relationships with customers is crucial for long-term success. Business development teams focus on nurturing existing customer relationships, enhancing customer experience, and identifying opportunities for upselling and cross-selling.

Strategic partnership 52

Strategic partnership E-commerce Healthcare Objectives and Key Results 52

Sales Hacker

JUNE 3, 2021

B2C clients are buying a product or service directly from you, which in most cases is for their own use. automobile parts to repair cars), to sell to their customers (e.g. retail stores selling children’s toys), or they’re using a service (e.g. accounting or legal services). Reporting and analytics. Over to you.

B2C 75

B2C CRM B2B E-commerce 75

Salesforce

FEBRUARY 6, 2024

Inside sales Inside sales involves selling to customers remotely, often through live chat, video conferencing, email, or by phone. For this type of selling, reps typically train on a specific product and can take a prospect through all of the product’s features and benefits.

E-commerce 64

E-commerce B2C Pharmaceutical Inside sales 64

Score More Sales

DECEMBER 16, 2011

My pet peeve for the longest time is that many small and midmarket sized companies, many doing millions of dollars per year in services business do not use consistent process and often a consistent CRM system in their company. A social CRM strategy should benefit marketing, customer service, sales and e-commerce.

CRM 69

CRM Objectives and Key Results E-commerce Cross-sell 69

Sales Hacker

OCTOBER 7, 2021

You can rise within a company selling your ideas, or you can go off on your own and be your first salesperson. The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Anita Nielsen is a best-selling author and sales performance coach.

Sales 130

Sales Start-ups Up-sell Cross-sell 130