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What Is Good Customer Service?

Salesforce

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

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How Allied Beverage is transforming customer experience

Martech

At the beginning of the pandemic, with restaurants and entertainment venues shut down, New Jersey liquor distributor Allied Beverage saw an opportunity to transform its customer experience, service and e-commerce. And Allied Beverage needed a more efficient way to handle all the service calls during a crisis.

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AI, Without the Angst – How to Use It Without Losing Your Customers’ Trust

Salesforce

It’s almost hard to believe now, but consumers were once wary of e-commerce. The employee view In a survey of more than 4,000 employees across sales, service, marketing, and commerce, 73% said they believe generative AI introduces new security risks. There was a trust gap.

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Mastering Basic Sales – A Detailed Guide

The 5% Institute

In the ever-evolving landscape of online commerce, basic sales form the bedrock of a successful business. Basic sales are the fundamental transactions that initiate a customer-business relationship. Whether it’s a product or service, mastering the art of basic sales is crucial for sustained business growth.

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Turn Your Biggest Fans Into Sales Machines: A Guide to Referral Marketing

Salesforce

Think about the last decision you made about a product or service. Customer relationship management (CRM) data is key to creating targeted referral promotions. You can reach out to advocates on their preferred channels by connecting email journeys via Marketing Cloud and e-commerce widgets via Commerce Cloud.

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15 tools to make your customer service team more productive

PandaDoc

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. Zendesk ) 78% of customers will forgive a company for a mistake if they receive excellent service.

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From leads to deals with CRM quoting software

PandaDoc

This is where the right quoting software steps in to strengthen your CRM, fusing customer relationship management and advanced quoting processes under one roof. Configurator This client-centric feature allows sales reps to configure products or services to meet your customers’ needs. Read on to learn how!

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