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What Is Good Customer Service?

Salesforce

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

Service 52
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Generative CRM — Here’s What It’ll Mean For Your Business

Salesforce

How many hours would it take you to find a company overview, catch up on the latest company news, find the right contacts, and draft an intro email? Now imagine your customer relationship management (CRM) platform doing all this in seconds, so you can fine-tune that email and send it sooner.

CRM 98
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Sales Tools – Empower Your Business

The 5% Institute

CRM Software: Enhancing Customer Relationships Customer Relationship Management (CRM) software is a fundamental sales tool that centralizes customer data, facilitates lead management, and streamlines communication.

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vineyard vines CIO Believes Data Is for Everyone

Salesforce

That’s in line with one recent survey in which 62% of retail executives said they are highly likely to invest in resources for accessing customer data across various business functions, such as sales, marketing, and service operations. Forward-thinking retailers integrate data collected by various systems and improve data management.

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ActiveCampaign: Is It Worth It? A Review

The 5% Institute

ActiveCampaign is a powerful and versatile marketing automation platform that enables businesses to automate and optimize their marketing, sales, and customer relationship management (CRM) activities. You can easily view contact profiles, track deal progress, and automate tasks to streamline your sales processes.

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Does a B2B Business Need a Different CRM Than a B2C Business?

Sales Hacker

Despite this success at getting their contact information, I realized I still didn’t have: Their company name. B2C customers are usually individuals while B2B clients are companies with one or multiple contacts. B2C clients are buying a product or service directly from you, which in most cases is for their own use.

B2C 75
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What is CRM and how does it support marketing?

Martech

Customer relationship management (CRM) is the technology brands use to nurture relationships with their customers. These solutions are designed to help sales and service agents communicate with customers more effectively. Automated data entry. Customer segmentation. Process scaling. Prospect follow-up reminders.

CRM 96