Highspot

MAY 15, 2025

A well-organized partner portal is ideal for hosting all marketing and sales collateral. Make it standard practice to upload campaign materials to the partner portal so they can launch joint marketing efforts. This ensures departments like sales, support, and finance align to support your partner ecosystem.

Healthcare 52

Healthcare Objectives and Key Results Niche Finance 52

Salesforce

JUNE 19, 2025

Imagine launching a new AI agent to handle key customer requests. But, then you find that adoption is slow, users aren’t getting what they need, and the agent sometimes fails to deliver on its promise. At Salesforce, we use our internal Agentforce platform to power everything from sales support to billing questions.

UX 52

UX User Experience Legal Trust 52

Salesforce

JANUARY 6, 2022

This type of innovation requires CSPs to take a new approach in leveraging an extensible platform and moving away from legacy operational support systems and business support systems (OSS/BSS) to be able to support seamless and engaging user experiences like these. Innovation bottlenecks to overcome.

Customers 52

Customers Networking User Experience Represent 52

ConversionXL

MAY 31, 2017

The first wave of messaging software arrived with ICQ (launched in 1996), followed by AIM (1997), Yahoo! One of the most eye-opening results: 55% of sales teams took five or more days to respond or never responded. It’s not just the less-than-stellar user experience that’s making lead capture forms less desirable these days.

Lead generation 91

Lead generation Campaign Follow-up Conversion 91

ConversionXL

AUGUST 7, 2014

Although we don’t recommend forcing people to use a PC-formatted website on mobile (it frustrates users very quickly), giving them the option to do so feels like a service rather than an imposition. Rather than launching something adequate and then iterating, you need to launch something that’s great.

E-commerce 122

E-commerce Real Estate Networking Conversion 122