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6 Customer Journey Mapping Examples: How UX Pros Do It

ConversionXL

Customer journey mapping is a widely used and impactful technique that can help you make better product, marketing, UX, and merchandising decisions. However, like other UX research techniques (including user personas ), there’s some vagueness and obscurity around how to actually create customer journey maps.

UX 130
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In Defense Of The Popup…

ConversionXL

You’ll experience this frequently in negotiations, while watching movies & when watching comedians. Things like bounce rate and the impact of those popups to the UX – I’m still not fully convinced, so let’s dig a little deeper. Popups Impact On Bounce Rate And Overall User Experience…Right?

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If You’re Embracing Headless Commerce, Don’t Overlook Your Digital Storefront

Salesforce

A headless transformation separates the front end (your storefront and user experience) from the back end (your data and business logic). With a decoupled storefront, businesses can “compose” their own unique brand experiences. Ultimately, this means fast page-load times and no sitewide errors hurting the user experience.

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Everything You Need to Know About the Principles and Types of Design

Hubspot

With proper movement, a composition can create a narrative and provide a high-quality user experience (UX). UI and UX Design. UI and UX Design. User interface (UI) and user experience (UX) design focus on improving how website, app, and software users interact with and experience a product.

UX 78
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Emerging Design Trends for 2024

Salesforce

Treat AI as a new class of user Today, Trailblazers apply their Salesforce User Experience (UX) Designer certification to thoughtfully crafting these customer journeys for human users. Increasingly, it will be about AI’s customer journey and UX designers can lead that charge.

UX 72
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Everything You Need to Know About Mobile Commerce

Salesforce

Transparency and compliance with regulations is non-negotiable. That kind of granularity offers a memorable, truly differentiated user experience. To accommodate this, your mobile commerce UX needs to be very straightforward. Protecting personal data must be at the core of all your design decisions.

Retail 119
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How to Get Your Company to Really Care about Your Customers

ConversionXL

The CEO, a 40-something man, thought he knew what was best in terms of creative, copy, user experience, and value proposition. explained: Everything any team does will have an impact on the user experience, from back-end engineers to customer success specialists. As Chang Chen, Head of Growth & Marketing at Otter.ai