The 5% Institute

JULY 24, 2023

In the highly competitive world of retail, understanding your customers’ needs and preferences is essential for success. One powerful tool that can help retailers gain valuable insights is the use of open-ended questions. This understanding creates upselling and cross-selling opportunities, driving increased sales and revenue.

Retail 52

Retail E-commerce Cross-sell Repeat business 52

Salesforce

SEPTEMBER 30, 2022

A labor shortage , inflation , and ongoing supply chain challenges are set to make the holiday season less festive for retailers and consumers alike. How can your business stand out when shoppers are buying fewer gifts? Salesforce research confirms the close relationship between retail customer service and repeat business.

Service 98

Service Retail Customer Relationship Management Repeat business 98

TrackStreet

APRIL 26, 2024

In a competitive industry for a specific type of product or service, businesses often engage in pricing wars that lead to a steady decrease in the value of goods. Pricing erosion refers to the steady and ongoing drop in the prices of products or services within a particular market or industry. What usually causes it?

Price 52

Price Profit margin Strategic partnership Retail 52

Martech

AUGUST 30, 2022

A full thirty-one percent of marketers surveyed by Gartner said they end their journey maps with the purchase, the lead acquisition, the initial transaction or the delivery of the product or service. “A Consumers expect the “new normal” use of digital technologies to continue “post-pandemic.”

Customers 107

Customers Retail Repeat business Service 107

Martech

JANUARY 12, 2022

“You need a view of the customer that’s tied across sales, service, support, etc.,” Conversations are a two-way street, and brands need effective technologies that create foundations for ongoing high-quality customer messaging. You need the technology to be able to execute this,” he said.

Customers 123

Customers Repeat business Technology Technology 123

Highspot

DECEMBER 5, 2023

It involves identifying potential customers who might need your product or service. You can use this to showcase the value of your product or service. Give an Effective Sales Pitch Delivering an effective sales pitch involves presenting your product or service in a way that resonates with the customer’s needs.

Process 52

Process Real Estate Objectives and Key Results Negotiate 52

Martech

OCTOBER 18, 2021

That’s because customers value the products and services that they buy from your brand. If they’re reaching out to you via chatbot for customer service, or walking into a store, they’re expecting that [consistency of experience]. As more channels and technology are added to your strategy, the experience will grow.

Customers 113

Customers E-commerce Repeat business Retail 113