The 5% Institute
JULY 24, 2023
In the highly competitive world of retail, understanding your customers’ needs and preferences is essential for success. One powerful tool that can help retailers gain valuable insights is the use of open-ended questions. This understanding creates upselling and cross-selling opportunities, driving increased sales and revenue.
TrackStreet
APRIL 26, 2024
Technological advancements can also contribute to pricing erosion by reducing production costs. When companies adopt more efficient manufacturing technologies, they may be able to offer their products or services at lower prices while maintaining profitability.
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Salesforce
SEPTEMBER 30, 2022
A labor shortage , inflation , and ongoing supply chain challenges are set to make the holiday season less festive for retailers and consumers alike. How can your business stand out when shoppers are buying fewer gifts? Salesforce research confirms the close relationship between retail customer service and repeat business.
Martech
JANUARY 12, 2022
Conversations are a two-way street, and brands need effective technologies that create foundations for ongoing high-quality customer messaging. You need the technology to be able to execute this,” he said. But data is just one piece of the puzzle. It means responding at the right time and on the right channels.”.
Martech
AUGUST 30, 2022
During the pandemic, more people became accustomed to conveniences like buy-online pick-up-in-store or curbside deliveries from restaurants and retail locations. Consumers expect the “new normal” use of digital technologies to continue “post-pandemic.” Customer journey analytics tools do just that.
Martech
APRIL 28, 2022
“As you’re thinking about the most valuable outcomes, make sure that you are looking across your marketing automation and technology to ensure that you can monitor your desired behaviors,” said Butler. Brands can use a marketing automation platform to monitor behaviors and engagement , then email gifts to qualifying members.
Highspot
DECEMBER 5, 2023
Implement Tools and Technology Incorporate automation carefully in your sales process, balancing efficiency with the vital human touch necessary for building relationships. Retail Sales Retail sales focus on direct customer interaction, product demonstration, and enhancing the shopping experience to drive sales and build customer loyalty.
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