sales-to-csm-handoff Service Related Topics 
Sales Hacker
OCTOBER 16, 2019
The secret may surprise you… It’s as simple as a solid sales-to-service handoff. I’ve seen lots of good AND bad handoffs, and learned what to look for the hard way. When we succeeded, it was because of the process and close communication we built between sales and customer service.
SaaStr
JANUARY 10, 2020
” In the context of the larger article, he’s making the case for manufacturers to adopt a SaaS playbook: become customer-centric, hire Customer Success Managers (CSMs) to engage customers more deeply, deploy technology to manage the customer relationship beyond the initial sale, etc. Let’s go back to the car analogy.
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Highspot
MAY 3, 2024
Imagine that only 28% of your sales reps expect to hit quota. As a sales leader, you’d probably scoff at this. But according to Salesforce, this is the reality for many businesses, and the pressure to hit revenue targets has companies looking to improve sales processes to boost performance. Interested to learn more?
Sales Hacker
JULY 8, 2019
This week on the Sales Hacker podcast, we speak with Kim Rose , VP of Customer Success at Buildium. Subscribe to the Sales Hacker Podcast. Welcome to the Sales Hacker Podcast. Her human-first approach has transformed a traditional service component of an organization to a clear and distinctive market differentiator.
SalesLoft
JUNE 23, 2015
The rhythm and cadence of the sales process is constantly evolving. As sales development continues to infiltrate the sales community, companies are quickly recognizing the need for a strong model to employ these levels of specialization within their teams. 1) Set Qualified Appointments. 2) Acquire Customers.
SaaStr
FEBRUARY 6, 2024
Because of that, it allows you to create an integrated journey across customer success services support, and over time most CCOs will take over the existing sales, including renewal and expansion, and free up sales to focus on bringing in new logos. ” What’s ‘good vs. bad’ NRR? “Try to do better.
SalesLoft
JULY 25, 2022
Potential sales opportunities were disappearing at almost every sales lead handoff point along the pipeline. What is a Lead Handoff? A sales lead handoff is the point at which a lead– whether a brand new prospect or an existing customer ripe for expansion – is transferred from one person on your team to another.
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