Sales Hacker

JUNE 12, 2018

”Tito, how do I go about building a sales team (especially the sales development function) from scratch?” Have the tools, processes, and procedures in place before you interview anyone. ” 9) John Malamud, Account Manager, PagerDuty. ” 10) Meghan LaTorre, Senior Manager, Sales, Zendesk.

Objectives and Key Results 75

Objectives and Key Results Sales CRM Pitch 75

SaaStr

MARCH 10, 2020

By not shouldering them with a lot of the traditional sales management overhead that you would think of as being a great sales manager, hiring, training, running pipeline reviews, reporting a number back up to the executive team, by sort of freeing them from all these constraints, we’ve been able to give them much larger targets.

Government 76

Government Up-sell Contract X-functional 76

SaaStr

MARCH 17, 2020

At Talkdesk today, the client services organization is 90 people strong and we are responsible for making sure that our customers both in the pre-sale and the post-sale process are able to design and then achieve their desired outcomes. Why do they need to be involved in that process?” It probably looks something like this.

Clients 56

Clients Service Customers Start-ups 56

SaaStr

FEBRUARY 11, 2020

If you aren’t familiar with me, like Rita said, helped create a new outbound process salesforce.com. The other one is, as soon as you can, again, split the new customers signing versus account management/customer success. That nurturing process for … because they’ll sell to companies like car companies.

Growth 73

Growth Niche Hospitality X-functional 73

Salesforce

JANUARY 31, 2024

As an illustration, I used to sell appointment-scheduling software — a single-function solution for easier meeting set-up. Sales Cloud , for example, offers a suite of features that address many sales pain points, such as sales team collaboration tools, pipeline management tools, and forecasting tools.

Networking 59

Networking B2C Cross-sell Negotiate 59

SaaStr

MARCH 15, 2019

But as you all know, I’m a bit of a SaaS nerd and there’s nothing I love more than a new take on methodology on an existing process or way we work in SaaS. In order to drive growth, and revenue, and customer experiences for their partners and this is really changing how people institutionalize processes at organizations.

Sales 40

Sales Up-sell Meeting Engineering 40

SaaStr

AUGUST 15, 2020

One, it starts high up in the sales process, right? You need to discover in the sales process. We’ve got a lot of training to do with our sales teams to get them to start to speak in these types of terms versus feature function. But so much is discovered in sales that’s lost often in that process.

Retail 75

Retail Start-ups Drivers/motivators Up-sell 75

SaaStr

SEPTEMBER 13, 2020

” Did you hire the wrong first generation management team because you hadn’t done those functional areas before? And then I think maybe more so than anything, we missed investments on the account management and customer success side. Or why were you not able to trust them? Almost 40% [inaudible 00:18:45].

Non-Profits 61

Non-Profits Strategize Trust Growth 61