Sales Hacker

JUNE 3, 2021

B2B vs B2C CRMs — let’s break it down. What I needed was a B2B CRM software that allowed me to collect information about the prospect; qualify them based on their company and role; and send follow-ups to upsell them. Now, there are many companies out there that target both B2C and B2B, like Amazon, Yelp, or OpenTable.

B2C 101

B2C CRM B2B E-commerce 101

Heinz Marketing

JANUARY 25, 2022

A retention strategy is a plan or process designed to help retain customers after they decide to do business with you. According to Forrester , the average B2B customer retention rate in 2021 was between 76% and 81%. That is a huge chunk of business. B2B customer retention is all about creating foundations for partnership.

Growth 105

Growth Customers Repeat business Cross-sell 105

ConversionXL

OCTOBER 16, 2022

It followed up post-conversion to ensure buyers were happy, improving the overall customer experience to generate repeat business and brand advocacy. Bad customer acquisition strategies can cause your business to fall behind more efficient competitors. Segment repeat customers and look at their purchase frequency.

Customers 129

Customers Retail Cross-sell Follow-up 129

Hubspot

AUGUST 12, 2014

Smart sales and marketing leaders know how important it is to collaborate with cross-functional teams. In a B2B SaaS company, for instance, these metrics might be average recurring revenue and customer acquisition cost -- or a ratio between the two. What valuable lessons has your team learned in cross-collaboration?

Cross-sell 78

Cross-sell Repeat business Education Sales 78

Veloxy

AUGUST 31, 2023

And while you can always push a product for the sake of selling it, you’ll only sell it once. A lot of sales reps end up competing on who sold the most or what product is selling faster. Maybe you’re selling the right products to the wrong audience in the wrong market. However, salespeople tend to miss the bigger picture.

Outside Sales 130

Outside Sales Pipeline Inside sales Cross-sell 130

Sales Hacker

SEPTEMBER 4, 2018

Inspire new sales (upsell, cross-sell). Upsells and cross-sells can also be driven by a variety of roles and at moments throughout the cycle. It also involves translating your customers’ successes into a platform for orchestrating repeat business, recurring income, referrals, upsells, cross-sells, and brand advocacy. .

Customers 69

Customers Cross-sell Referrals Growth 69

The 5% Institute

JUNE 19, 2023

Enhanced brand reputation: When businesses prioritize customer relationships, they create positive experiences that lead to word-of-mouth referrals and a strong brand reputation in the market. By understanding their journey and offering valuable insights, businesses can convert leads into loyal customers. Want To Close Sales Easier?

Cross-sell 52

Cross-sell Technique Sales Trust 52