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What Is a Chatbot? How Is it Changing Customer Experience?

Salesforce

Companies use chatbots to engage with customers alongside the classic customer service channels of phone, email, and social media. Chatbots quickly give service reps the information they need, serving up relevant resources even as the context of a conversation changes. What is a chatbot? How do chatbots work?

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How to Write a Request for Proposal, with Template and Sample

Hubspot

Your company can’t do everything internally, and when your business needs to purchase a product or service from elsewhere, you might need to shop around. Here, we’ve provided an RFP template you can follow for initial structure, as well as a sample RFP for further inspiration. Project Goals and Scope of Services.

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How the Flywheel Killed HubSpot's Funnel

Hubspot

At HubSpot, shifting to the flywheel model helped us change in the following ways: Flywheels represent a circular process where customers feed growth. In his keynote, he assigned the following “homework” to attendees: Identify the core flywheel metrics your company tracks. How to Flywheel-ize Your Funnel.

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How to Create a Logo: Designers Give a Look Inside Their Process

Hubspot

Most logo designers follow some iteration of these principles of great logo design : Simplicity: Is the design simple and clean enough to be flexible and easily recognizable? Evernote''s logo is a great example of a logo that follows all five of these principles. Is it not too busy, distracting, or confusing? It keeps you honest.".

Process 73
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Game-Changing Sales Influencers You Should Be Following in 2022

Salesforce

To help you sift through the sea of talent, we curated a list of 16 sales influencers to follow in early 2021 — but that list has grown. Follow him on LinkedIn. Follow her on LinkedIn. Why you should follow Ali: She’s an expert in software sales with more than a decade of hands-on experience. Follow her on LinkedIn.

Gaming 98
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The Secret of Successful Account-Based Selling? Going After the Big Fish

Salesforce

Benefits of account-based selling How account-based selling works 4 account-based selling best practices Getting personal: Customizing your ABS strategy Metrics that matter in account-based selling Tee up for success See how Sales Programs from Sales Cloud helps reps win more — and win bigger — within the flow of work.

Sell 59
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How Much Will Your Reps Make? Everything You Need to Know About On-Target Earnings (OTE)

Salesforce

Each one of your reps has consistently demonstrated product knowledge in meetings and built strong relationships with clients, leading 100% of your customer base to renew their contracts. Sign up now Thanks, you’re subscribed! By all accounts, your team’s performance meets (even exceeds) your expectations.