What’s the Difference Between an AI Agent and a Chatbot?
Salesforce
JULY 19, 2024
If you’ve ever chatted with an online customer support agent or asked Siri what the official state bird of Rhode Island is, you’ve interacted with a chatbot. Still, given the conversational nature of both, it’s natural to wonder where chatbots end and agents begin. Read on to find out. What is a chatbot? Want more of AI?
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