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What Is Good Customer Service?

Salesforce

Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations consistently. Our research found that 88% of customers say good customer service makes them more likely to purchase again.

Service 52
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Turn Your Biggest Fans Into Sales Machines: A Guide to Referral Marketing

Salesforce

Think about the last decision you made about a product or service. Turn brand advocates into sellers Learn how you can quickly launch referral marketing promotions across the full customer journey. Both the referrer (the advocate) and the new customer get rewarded if the promotion actions happen. And how is this done?

Referrals 124
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Sales Tools – Empower Your Business

The 5% Institute

CRM Software: Enhancing Customer Relationships Customer Relationship Management (CRM) software is a fundamental sales tool that centralizes customer data, facilitates lead management, and streamlines communication.

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Generative CRM — Here’s What It’ll Mean For Your Business

Salesforce

Now imagine your customer relationship management (CRM) platform doing all this in seconds, so you can fine-tune that email and send it sooner. Generative CRM is the e-bike version of CRM,” said Vala Afshar, Salesforce’s chief digital evangelist. Imagine you’re having a virtual chat with a customer.

CRM 98
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How location data helps marketers acquire new customers and expand campaigns

Martech

Even though many consumers buy products and services online through e-commerce channels, they also like to get out and visit store sites. “A Or if you know that everyone’s going to Church’s Chicken, you might want to offer a promotion to come to KFC.”. Using location data for customer acquisition.

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What Is Sales Management? Your Ultimate Guide

The 5% Institute

Sales strategies may include tactics such as product differentiation, price adjustments, or promotional campaigns. Managing Sales Teams Managing sales teams involves recruiting, training, and motivating sales personnel. Sales managers should provide their teams with the tools, resources, and support they need to succeed.

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Does a B2B Business Need a Different CRM Than a B2C Business?

Sales Hacker

When launching JustReachOut, I created an enticing landing page with product information that helped promote it and convince people to prepay to use it. B2C clients are buying a product or service directly from you, which in most cases is for their own use. retail stores selling children’s toys), or they’re using a service (e.g.

B2C 76