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15 tools to make your customer service team more productive

PandaDoc

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. Zendesk ) 78% of customers will forgive a company for a mistake if they receive excellent service.

Service 52
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Google Ads turns 23: A look back at the biggest changes and advances in search

Search Engine Land

Historically, we’ve celebrated the big day every five years by putting together a tribute to the world’s leading search engine, cloud computing, computer software, quantum computing, e-commerce, artificial intelligence, and consumer electronics giant that we know as Google. Take a look at their big 2-0.

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SaaStr Podcast #398 with Salsify Co-Founder & CMO Rob Gonzalez

SaaStr

Both of us and our third co-founder, Jason Purcell, were at a company called Endeca, which was a search engine for e-commerce, exited to Oracle for over a billion dollars in 2011. So we had a deep experience in the e-commerce space and it just, in 2012, it felt right. If you’re e-commerce, boom, Demandware.

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Adopting artificial intelligence in your sales process

PandaDoc

E-commerce platforms selling thousands of items, for instance, simply can’t be supported by human-powered dynamic pricing. The sales and marketing teams listed down the functionalities they expected from AI integration, such as predictive lead scoring, automated customer communication, and data analytics.

Process 52
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18 Top A/B Testing Tools Reviewed by CRO Experts

ConversionXL

Customer service team are very responsive and quick to tackle problems if any arise. There can occasionally be a lag in test results which requires a response from the customer service team and can delay the testing process.”. Pricing is mid range – not as expensive as other leading competitors in the market.

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SaaStr Podcasts for the Week with Keith Rabois and Jason Lemkin

SaaStr

Keith Rabois: I’m a multiple time investor in a company called Faire that basically provides data and services to SMBs all across the US and gives them the tools to compete with Amazon. X and it’s not [inaudible 00:20:29]. 15 to 20% are in collaboration, sharing E-Learning, even just e-commerce.

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PODCAST 111: Prospecting and Researching in Today?s Brave New World with Peter Wooster

Sales Hacker

He’s currently running Wooster Advisors, which is essentially a fractional CRM service, it’s designed to help early stage companies to well established technology companies with setting up and growing sales and customer success. Sam Jacobs: Today, we’re excited to have on the show, Peter Wooster.