AI is Driving Up Churn Across The Board. Because It Puts Every Renewal Into Play.
SaaStr
MARCH 28, 2025
AI is driving up churn all across the board. Why? In many cases, its not because vendors fail their customers, or that the solution wasnt good enough. In previous years, customers might have just renewed out of intertia. But things are different now. Today churn is often simply because looking at how AI changes a category put the customer / renewal into play.
Let's personalize your content