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The 2026 Sales Team: 50% Humans, 50% AIs. All 1 Team.

SaaStr

So what does that mean for inside sales? A 50/50 Sales Team. At least for SMB and more routine mid-market sales. Still most humans arent that great at support or inside sales or customer success A well trained AI is still generally in Top 10% for CSAT. You can’t automate 100% of support with AI yet.

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The Best Sales Certifications to Get in 2025

RingDNA

The best sales certifications in 2025 include programs like the Certified Professional Sales Person (CPSP), Certified Inside Sales Professional (CISP), and Salesforce Sales Operations certification. These credentials help sales reps and managers build skills, improve credibility, and advance their careers.

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How AI Can Help MedTech Organizations Transform Order Management

Salesforce

Customer service and sales representatives spend a lot of valuable time trying to answer constant inquiries of where is my order? One of the key benefits of this system is its ability to reduce the constant influx of WISMO inquiries, which often bog down inside sales and support teams.

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LinkedIn Sales Mastery: How B2B Teams Close More Deals with Social Selling

RingDNA

How to Use LinkedIn to Find and Engage B2B Sales Prospects While the cold call has hardly disappeared from inside sales, social media tools such as LinkedIn give you the ability to warm up cold calls with research. It’s a powerful tool that top sales reps are already using to generate revenue. Source: Gartner ​.

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The Journey from Freemium to PLG to SLG: Key Learnings from Dropbox, Salesforce and Vimeo

SaaStr

The “SaaS Era” – Online trials, SEM/SEO, inside sales GTM 3.0: The Evolution of Go-To-Market (And Why It Matters) Let’s break this down into three distinct eras: GTM 1.0: The “Golf Course Era” – Selling to CIOs over lunch GTM 2.0:

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Inside sales guide: challenges, strategies, tips, and tools

Salesmate

Companies have started to build a workforce that finds prospects inside four walls. With inside sales, businesses are putting more effort than just selling their products. The same time when inside sales kicked its way up, the importance of customer support also grew humongous. So what exactly is inside sales?

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What is Outside Sales? Everything You Need to Know in 2024

Veloxy

Organizations can create a successful team by aligning goals, fostering collaboration between inside/outside teams and providing resources & training for reps to manage travel schedules while maximizing their potential. An integral part of outside sales is the talent to interact with clients in person to finalize the sale.