AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future
SaaStr
JUNE 26, 2025
Their Service Cloud helps businesses “deflect 30% of cases” out of the box. Salesforce reports that companies using Agentforce achieve a “double digit percentage increase in customer satisfaction and deflection rates” with a 50% increase in case resolution.
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