SaaStr

FEBRUARY 28, 2021

Of course, if you have multiple segments with 10% or more revenue, you need to service them all in some fashion. My point is, it’s “easy” (relatively speaking) to get a six-figure contract in larger companies if you solve a real, painful business process problem. With Almost the Exact Same Core Product.

Product 115

Product Contract Price Sales 115

Sales Hacker

SEPTEMBER 2, 2021

“But we’re product-led. Our product is self-serve. Product-led is cool, and we have a desire to move away from sleazy sales tactics, don’t we? Contrary to popular belief, being product-led doesn’t automatically mean you’re anti-sales. What does it mean to be product-led?

Product 95

Product SQL Contract Sales 95

Openview

MAY 29, 2019

Often, you are faced with a choice between veering off your product development roadmap to drop everything in support of an enterprise customer’s demands or losing their account (which could hit your revenue churn number in a painful way). Consider who in your organization will be point to collect responses and manage that process.

Product 93

Product Customers Sell Contract 93

Lead Fuze

DECEMBER 1, 2021

Those deals are large, with 3 year contracts and prestigious logos. I have seen organizations that were successful in their product enterprise website, but I’ve also worked with ones who failed to make the transition. A company in the Financial Services or Banking industry. With the role of HR Manager.

Product 40

Product Account management Contract Price 40

Martech

AUGUST 25, 2023

“We just cancelled a SaaS product we’ve used for three years. A new account manager that we haven’t met before, asking for money. It’s not news that some martech vendors seem more interested in getting a signature on the contract rather than genuinely partnering with their clients. No value add.

Contract 84

Contract Account management Represent Clients 84

Veloxy

JUNE 23, 2021

One way to select between outside and inside sales hires is by analyzing the type of product you’re selling. If your product or service is a high priced solution that includes customization, then outside sales will work perfectly. However, sales can be handled remotely if you sell SaaS or other cloud based products.

Inside sales 232

Inside sales CRM Sales Pipeline 232

Sales Hacker

FEBRUARY 5, 2019

If you have a product that is absolutely crushing it in SMB/mid-market, you may be tempted to dive straight into the Enterprise market. Who could avoid dreaming of those seven-figure deal sizes, 3-year contracts, and trophy logos? 2) Product Readiness – Do you have the essential Enterprise features? Bonus Takeaway.

Product 58

Product Contract Cross-sell Account management 58

Sales Hacker

OCTOBER 16, 2019

The secret may surprise you… It’s as simple as a solid sales-to-service handoff. For several years, I ran account management at a marketing agency — a business model infamous for mismatched expectations and subjective quality of delivery. Blueprint for a good sales-to-service handoff process. Internal Handoff.

Service 50

Service Process Contract Sales 50

Hubspot

APRIL 27, 2023

The SaaS (Software-as-a-Service) business model is one of the fastest-growing of the last decade. Because most SaaS products are subscription-based and allow for recurring revenue, this business model is becoming the go-to for many businesses — new and old. SDRs are responsible for outbound prospecting.

Account management 76

Account management Commission Contract Sales 76

SaaStr

OCTOBER 25, 2021

” and “Something we found really effective at CoursKey, and other vSaaS businesses will likely find as well: Instead of running pilots, sign a multi-year contract but give them an opt-out after 3-6 months. You should stand behind your product and sign up for those until you have a real brand in the space. I had to try. .

Price 109

Price Contract Referrals B2B 109

Martech

FEBRUARY 2, 2023

Will we have a dedicated account manager and technical support, especially with the initial migration? What kind of professional services are available? How does the company handle requests for product modifications? What’s the long-term product roadmap and launch dates? How responsive is customer service?

Conversion 93

Conversion Contract Follow-up Account management 93

SBI

FEBRUARY 20, 2018

For example, our research shows that using Adobe Sign results in contracts being signed 21x faster than using paper-based signatures. Adobe Sign transform sales cycles by accelerating time to revenue, increasing the visibility of where the process stands, and improving sales rep productivity and effectiveness.

Contract 55

Contract Gaming Commission Legal 55

SaaStr

NOVEMBER 8, 2022

Well let me just step back with my learnings as you do your own planning: First, assuming you are growing > 80% YoY or so, have a lot of pre-paid annual contracts, … you should be able to be cash-flow positive almost no matter what somewhere around $5-$8m in ARR. Do you really need 12 people on the product team? Get better.

Quota 109

Quota Contract Price Growth 109

Sales Hacker

FEBRUARY 1, 2021

Why is it that companies have a sales process they follow rigorously to win business, yet avoid the same discipline in managing those customers throughout the lifecycle of their contracts? Too often contract cancellation (or non-renewal) comes as a surprise, but it never should. Today we can start to change that.

Customers 74

Customers Contract Cross-sell Account management 74

Sales Hacker

JULY 25, 2022

Finding ideal prospects means your SDRs must be experts on your products and services, and be able to communicate how they can solve your potential customers’ problems. Realistically, not every prospect your SDR team contacts will want your product, have the budget, or be in the buying stage. Account value.

Engineering 100

Engineering Objectives and Key Results Cross-sell Pipeline 100

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. Effective leaders know that investing in the right tools will help them streamline and standardize their sales processes, and make for a happier and productive workforce. What is CPQ?

Cross-sell 94

Cross-sell Contract Price Finance 94

Martech

OCTOBER 11, 2021

“The meeting might be going through to a salesperson, account manager or a CSM. ” Cipirani-Espineira has been in SaaS customer success throughout her career, including in senior account director and VP Customer Success roles at Cision and Medallia respectively. From account management to customer success.

Customers 83

Customers Account management Real Estate Contract 83

Sales Pop!

APRIL 11, 2024

Without it, of course, the chances of account expansion are highly unlikely. It can be an elusive target, though, given the typical focus in working to insure your products and services delivered to a client are the very best that they can be. The contract is signed. a bad idea with new major accounts.

B2C 52

B2C Clients Contract Account management 52

Smarter With Gartner

AUGUST 24, 2021

Subscription business models may be common among digital providers — think streaming services or software licenses. In a subscription business model, customers pay a recurring fee to access a product or service, regardless of where it’s deployed. greater flexibility in scaling, maintaining and supporting product sets.

Contract 59

Contract Commission B2B Account management 59

Sales Hacker

FEBRUARY 16, 2024

You can also check how various email service providers compare for deliverability. #3 Sales teams in companies with a focus on product-led growth are rapidly adopting this approach. Anthony Kennada (Founder & CEO of AudiencePlus) highlights how his response was a masterclass in product-oriented content in this post.

GTM 94

GTM Quota Construction Contact 94

Heinz Marketing

MAY 20, 2022

There’s also a school of thought called PLG (product-led growth) that serves as a great strategy for expansion. With PLG, marketers use tools to leverage data that shows how employees at customer accounts are interacting with their product. Account Management. Account Executives and/or BDRs. Product Design.

Cross-sell 110

Cross-sell Customers Growth Contract 110

Martech

JUNE 9, 2022

Will we have a dedicated account manager and technical support? What kind of professional services are available? How does the company handle requests for product modifications? Can we pick up the phone to report problems? Do you offer a proof-of-concept to measure potential performance and scale?

Negotiate 93

Negotiate Contract Account management Launch 93

SaaStr

SEPTEMBER 19, 2022

SaaS businesses are discovering that customers choose and recommend them based not on flashy marketing or super fancy product features but on the experience of engaging with the company and the value it delivers. Ten years ago, customer success was described in relation to other functions like support or account management.

Customers 92

Customers Construction Contract Relationship Management 92

Lead Fuze

JUNE 28, 2023

In this blog post, we will explore the role of sales representatives – from negotiating contracts and identifying leads effectively, to building relationships with potential clients. They conduct business operations, negotiate contracts, identify leads, contact prospects, and close deals.

Negotiate 52

Negotiate Territory Contract Technique 52

Martech

OCTOBER 12, 2021

We’ve already written about community in B2B and in the story below we hear about the evolution from account management, via customer success, to customer love, from someone who has worked through it in practice. She had previously spent time as an account manager at businesses like Cision and Medallia.

B2B 90

B2B Account management Contract Technology 90

Gong.io

JULY 11, 2022

An inside AE ( Account Executive ) takes meetings booked by BDRs or directly by the buyer, presents product demonstrations, and closes contracts. Field reps for a B2B software company (a CRM platform, say), might attend trade shows, conferences, and industry events to promote their products and generate new business.

Inside sales 62

Inside sales Commission Outside Sales Quota 62

Lead Fuze

DECEMBER 1, 2021

Those deals are large, with 3 year contracts and prestigious logos. A company in the Financial Services or Banking industry. With the role of HR Manager. 1) Product Market Fit Assumptions – Is the problem you solve relevant in the Enterprise market? Who have more than 10 employees. That spend money on Adwords.

Sell 52

Sell Account management Contract Price 52

Sales Pop!

MAY 20, 2023

Pink mentioned in his book that the software company Atlassian, which develops the issue-tracking product Jira that we use in development at Pipeliner, collected around $100 million in sales without a single salesperson. There are appointment setters, product presentation specialists, and many others. A real salesperson is ethical.

Appointment 98

Appointment Education Sales Contact 98

Partners in Excellence

JUNE 30, 2022

Primarily, this is targeted to getting renewals when the current contract terminates. Expansion: We’ve got some presence within an account, we want to grow that. We look to be designed into other products. Likewise, with our service offerings, we want to expand the utilization of these in the customer.

Growth 68

Growth Cross-sell Strategize Account management 68

SaaStr

MARCH 17, 2020

Learn from Talkdesk SVP of Client Services how to build a Customer Reference Program. Gillian Heltai | SVP, Client Services @ Talkdesk. I’m the senior vice president of client services at Talkdesk. The number one reason is going to be love for your product. Engagement with our product was already so high.

Clients 56

Clients Service Customers Start-ups 56

Highspot

JANUARY 7, 2020

Take, for instance, the task of creating a play to help your account management (AM) team increase partner license sales. Answer: Account Management. Topic SME – Often product or content marketing. Answer: Topic SME = Partner Marketing Manager. Answer: Topic SME = Partner Marketing Manager.

Account management 85

Account management Finance Strategize Contract 85

Hubspot

JULY 7, 2019

Are you a B2B account manager or sales executive who is serious about account-based sales or account-based marketing (ABM)? To win new business and grow key accounts, account managers and sales executives must become thoroughly invested in their customer’s challenges, goals, and competitive landscape.

Strategize 81

Strategize Objectives and Key Results Strategic partnership Cross-sell 81

SalesLoft

JULY 10, 2023

Account managers and customer success teams need technology that: Makes adoption easy for the revenue team — customers aren’t upgrading a tool they aren’t using. Automates support workflows that promote customer retention with a trigger based on the contract end date. They have the potential to create enormous revenue.

Cross-sell 40

Cross-sell Technology Technology Account management 40

SaaStr

MAY 25, 2020

At the end of the call we’ll walk through the application so you can start trying the product” — Sam Blond, CRO, Brex. “Short video overview of the product and a free trial without a credit card” — Muthu Kumar, CEO Eventzilla. In your service offerings. In your contracts. “Simplicity. .

Closing 132

Closing Process Contract Price 132

Sales Hacker

AUGUST 18, 2021

On the other is whitespace or the potential for expansion in an account. If a contract provides for 50 seats but the customer only uses 45, that’s 90% seat saturation. High churn/Low whitespace: Something has gone wrong, as these customers aren’t getting the most out of the product. On one axis is the likelihood of churn.

Education 111

Education Contract Pipeline Gaming 111

Sales Hacker

MAY 31, 2021

Prospects can tell right away that you’re not just another robo-dialer, and while they’ll appreciate the clarity with which video helps you explain concepts and contracts, they’ll be deeply persuaded by the fact that you’re a living breathing person they can trust. Use video to give prospects just a taste of what your product offers.

Quota 82

Quota Closing Legal Contract 82

Openview

JANUARY 14, 2019

Software that’s sold with a traditional license and maintenance contract is rapidly taking on dinosaur status. Clearly, the software as a service (SaaS) model is here to stay; most vendors that sell via the long-established model need to contemplate making the switch. So someone needs to manage the account actively.

Contract 88

Contract Inside sales Customer Relationship Management Price 88