What Is Net Promoter Score — And Is It Worth Tracking? Let’s Talk Pros and Cons
Salesforce
NOVEMBER 17, 2023
But how do you know if existing customers like your company enough to recommend it to their friends? One way to find out is by tracking your Net Promoter Score (NPS). But is NPS really the best way to measure customer loyalty? Table of contents What is a Net Promoter Score? Where does Net Promoter Score fall short?
Let's personalize your content