What Is Net Retention Rate (NRR) and How to Improve It
Salesforce
MAY 12, 2025
Contraction revenue: Revenue lost due to existing customers’ downgrades or reduced usage. For instance, using tools within your CRM, they can identify customers who are most likely to buy and then use targeted campaigns to upsell premium plans. Use data and analytics to tailor customer communications, campaigns, and offers.
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