ConversionXL

AUGUST 12, 2020

Imagine that replicated as a real-world experience–a potential customer walks into your shop and asks the sales assistant if you sell XYZ, and the member of staff just says “nope” and walks off. Our client Laura Borghesi, Senior Director of Growth Marketing at MongoDB, talked to us about how she created a CoE.

Customers 74

Customers Cross-sell Objectives and Key Results UX 74

PandaDoc

OCTOBER 13, 2022

Visibility into the sales and post-sale processes is added thanks to guest access, which is provided to hands-on clients and other external collaborators. Zendesk Sell CRM. Zendesk Sell is an extension of the famous helpdesk platform. Our approach to sourcing data. 24/7 customer service ? ?. Our rating : 4.3/5.

X-functional 52

X-functional Territory CRM Lead generation 52

ConversionXL

JUNE 19, 2019

Launch: set the campaign live. We sell success. Four facets of an audience: User perceptions: UX benchmarking , like NPS score , is a “surgical’ way to understand loyalty throughout the customer journey. The name needs to be client-centric. Cross-sectional studies, surveys. Cohort studies, case-control studies.

A/B testing 90

A/B testing Objectives and Key Results UX Retail 90

ConversionXL

NOVEMBER 11, 2015

They offer client-side, one-tail A/B testing along with full factorial MVT – the common experiments. For cross device testing, you can emulate a range of mobile environments across Android, Windows and iOS. You can launch new tests with a point-and-click visual editor. Setting up and launching a campaign is quick.

Conversion 124

Conversion A/B testing UX Consult 124

ConversionXL

SEPTEMBER 3, 2014

E-Consultancy’s Cross Channel Marketing Report 2014 , reports that only 2 in 5 responding companies “‘understand customer journeys and adapt the channel mix accordingly’ ”. The guys over at Adaptive Path, a UX/digital design agency, talk in terms of “experience maps.” It provides a nice launching pad for our purposes.

Customers 127

Customers Retail User Experience Cross-sell 127

ConversionXL

FEBRUARY 11, 2016

Earlier this week, I wrote an article on mobile UX optimization. At ConversionXL, we’ve covered cross-device pollution and testing / measurement pretty thoroughly. More likely to respond to a hard sell. More likely to respond to a soft sell. More likely to respond to a low-effort sell (e.g. submit an email).

CTR 90

CTR Cross-sell Campaign Drivers/motivators 90

ConversionXL

JUNE 5, 2014

I can safely say that approximately 3/4 of my own clients did not have a formal strategy to retain and cultivate their current customers prior to us working with us. Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? communication. image source.

Customers 115

Customers User Experience Profit margin A/B testing 115