SaaStr

MARCH 12, 2019

Awesome revenue growth on the X axis, awesome revenue retention on the Y. It was all about getting the contract. Once you had the contract, all the servers were set up, you flew in your professional services people, it took six months to set it up, it took six months to train people, and the product sucked, but it didn’t matter.

Growth 86

Growth Cross-sell Contract X-functional 86

SaaStr

OCTOBER 30, 2020

How should interactive content be promoted? And so I think it’s kind of relevant across the whole spectrum, but the way you launch promote and the types of content you create will vary as you grow. The salesperson now isn’t just getting a name and email and this guy or girl wants to talk at X time.

A/B testing 78

A/B testing X-functional Launch Start-ups 78

SaaStr

MARCH 1, 2019

Annual contracts: To what extent do annual contracts dominate today? Why does Tom think in the early days one should be wary of signing too many multi-year contracts? How does Tom think about calculating churn when it comes to multi-year contracts? And the first one as you said, Harry, is around annual contracts.

Contract 46

Contract Price Commission Conversion 46

SaaStr

JANUARY 21, 2020

My velocity lane, PatientPop’s SMB SaaS, eight units a month, $13,500 contract. Calls, emails, connect rate, demos, performs, wins, average contract value. It helped bump customers into annual contracts and it helped people set great expectations so that customers didn’t churn. They came from medicine, right?

Quota 105

Quota Sales Healthcare Territory 105

Sales Hacker

JANUARY 13, 2021

The licensee embeds the third-party software into its application to improve it by adding new functionality or features, or enhancing existing functionality or features. One OEM contract can give thousands or tens of thousands of end-users access to the licensor’s software. Licensing OEM software. OEM deal structure.

GTM 74

GTM Negotiate Profit margin Contract 74

SaaStr

MARCH 17, 2020

You’re probably going to have to be doing customer references unless there’s very small contract value, right, where there’s not a ton of pressure in making the right decision on the part of the prospective buyer. Then a third thing that you can do is incorporate it into the contract. What am I going to give?

Clients 57

Clients Service Customers Start-ups 57

Hubspot

AUGUST 8, 2019

Percentage of revenue from existing customers (cross-selling, upselling, repeat orders, expanded contracts, etc.). Net Promoter Score (NPS). Average contract value (ACV). Ramp-up = amount of time spent in training + average sales cycle length + X. Months to recover CAC = CAC divided by (ARPA x GM).

X-functional 94

X-functional Quota Cross-sell Contract 94

PandaDoc

FEBRUARY 27, 2023

If they agree, the deal is finalized by the signing of a contract. To use this promotional technique, the closer must go into the meeting anticipating objections (especially with pricing) and have a pre-approved offer ready to go. That is, “Sure, we can give you a discount but we need you to sign the contract today.”

Closing 52

Closing Contract Technique Objectives and Key Results 52

SaaStr

AUGUST 26, 2022

X this year. You don’t have to do every single function to still get a customer. For all these types of categories, I know it’s trite, but you just have to find your 10 X feature that someone will buy. Maybe doesn’t have to send the contract out for his signature, but you never, ever, ever get the time back.

Quota 86

Quota Growth Product Closing 86

SaaStr

JANUARY 3, 2020

Annual contracts: To what extent do annual contracts dominate today? Why does Tom think in the early days one should be wary of signing too many multi-year contracts? How does Tom think about calculating churn when it comes to multi-year contracts? And the first one as you said, Harry, is around annual contracts.

Contract 10

Contract Price Commission Conversion 10

Sales Hacker

MAY 9, 2019

Create a 2-Page Contract and Get Mutual Commitment [TEMPLATE PROVIDED]. Here’s a simple example to begin with that covers the SDR, AE and Customer Success Manager (CSM) functions: Table 1. It also helps create “micro promotions” which are useful for motivating people, especially those who are early in their careers.

SQL 102

SQL Commission Customers Non-Profits 102

PandaDoc

MARCH 7, 2023

In any event, you can always help ease the friction of pre-pitching by offering a gift, promotion, or free trial. Typical actions that close a sale include final quotes, agreed negotiations, deposits, and the signing of contracts and other legal documents. What needs to happen to close deals will depend on the nature of your business.

Process 52

Process Objectives and Key Results Pitch Legal 52

PandaDoc

APRIL 12, 2022

Net Promoter Score (NPS). Net Promoter Score (NPS). NPS is calculated on a 0-10 scale and groups respondents like so: Promoters : Scored 9-10. They won’t enthusiastically endorse it in the same way that a promoter would, and they’re more likely to be pulled away by competitive offers. 7 customer success metrics for SaaS.

Customers 52

Customers X-functional Promote Price 52

SaaStr

FEBRUARY 21, 2020

So don’t be too upset if you’re not yet at the four X number, but know for sure that if you don’t get beyond that, you’re not going to have a very profitable company in the long run. You do want a clear contract to exist between sales and marketing for the number of MQLs that they have to deliver.

Non-Profits 73

Non-Profits Up-sell Start-ups Product 73

ConversionXL

AUGUST 27, 2019

Be careful about contracts you sign and team training you invest in. They can now deliver a lot of the same functionality, and your main decision-making factor could be the pricing model. And its data-layer functionality is versatile. I recommend thinking about it this way: “Tool X is collecting the data. Stay focused.

GTM 124

GTM X-functional CRM Technology 124

Hubspot

FEBRUARY 11, 2019

Ask everyone to come prepared to discuss a certain product category or question, such as, "What's your favorite type of X and why?" It's functional enough to satisfy early customers and get a sense of what you should improve. Then promote the video on social, paid search, etc., or "Do you use anything to accomplish Y?

Minimum Viable Product 101

Minimum Viable Product Legal X-functional Networking 101

Sales Hacker

JUNE 20, 2019

That tech served purposes like capturing leads directly from a website, automatically routing those leads to reps, increasing the volume of emails a human could send, enabling reps to make phone calls with a single click, and easily creating clean and crisp contracts for signature. Wanna know what else those products can do? Data capture.

Quota 69

Quota X-functional Strategize Contract 69