SaaStr

AUGUST 15, 2020

I’m on a boat in Rhode Island. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. We’ve got everything from self-service all the way up to the enterprise. You’re on a boat.

Retail 78

Retail Start-ups Drivers/motivators Up-sell 78

Sales Hacker

JANUARY 21, 2020

In 1995, while a high school student Rhode Island he was an early employee at Intelecom Data Systems, one of America’s first commercial internet service providers and website developers. I actually will be helpful instead of paying lip service. He has been labeled one of America’s most promising CEOs.

Networking 55

Networking Up-sell Education Angle 55

Salesforce

MARCH 6, 2024

It’s the stage of the sales process where buyers should be sharing whether your service has been short-listed, if not outright chosen. For example, in negotiations, I might offer a 2% discount for marketing services. Your pricing shouldn’t be based on what you think your products or services are worth.

Negotiate 91

Negotiate Price Territory E-commerce 91

Salesforce

MARCH 11, 2024

This makes it easier for them to cross-sell and upsell products and services. When it’s time for you to pitch, your solution should be so targeted to their specific needs and pain points that they feel like your product or service was tailor-made for them. Building an ICP or buyer persona starts with data.

Sell 59

Sell Cross-sell Territory CRM 59

Salesforce

MARCH 8, 2024

Each one of your reps has consistently demonstrated product knowledge in meetings and built strong relationships with clients, leading 100% of your customer base to renew their contracts. This pay mix also works for industries with longer sales cycles, like telecommunications and financial services. I can unsubscribe at any time.

Commission 64

Commission Quota Territory E-commerce 64

Salesforce

MARCH 7, 2024

To successfully negotiate a contract in today’s sales climate, you need to prioritize relationship building over persuasion, practice active listening, and empathize with your customers’ challenges. What you’ll learn: What is contract negotiation? Why is contract negotiation important?

Contract 59

Contract Negotiate Objectives and Key Results Legal 59

Salesforce

MARCH 1, 2024

Also, urge them to click through to support resources and sign up for warranties so you can make customer service as efficient as possible. Before you forget, click [link] to schedule a quick tutorial with our customer service team.” Example: “Your new desk is officially on its way! Are you excited? Hope to see you there!

Territory 52

Territory E-commerce CRM Start-ups 52