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How Netflix Creates Immersive Experiences with Exceptional Design and UX

ConversionXL

In this post, we’ll break down the elements of Netflix’s design and user experience (UX). Netflix highlights that there are only three steps, which work to increase motivation to complete the task at hand. In other words, motivation = expectancy x value. Netflix UX lesson #1. Source: Netflix. Source: Netflix.

UX 138
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How to Conduct Mobile UX Research (and What to Do with It)

ConversionXL

These realities focus attention on developing websites and UX for the mobile user first. This post does three things: Identifies why companies struggle with mobile UX; Highlights mobile UX research methods; Details how to prioritize testing based on mobile UX research. Why companies struggle with mobile UX.

UX 114
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24 customer experience misconceptions debunked

Martech

Customer experience is the same as user experience’ While customer experience and user experience (UX) are related, they are not interchangeable. Customer experience can be fixed with technology’ While technology plays a role in facilitating, enabling and enhancing the experience, it’s not the sole driver, nor is it the experience.

Customers 120
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Beyond Reason: 8 Subconscious Marketing Techniques to Boost Sales and UX

ConversionXL

Whatever the motivation, we almost can’t help ourselves when we see an opportunity to achieve such a goal. Implicit motives determine which actions are experienced as rewarding and satisfying,” said Joachim Brunstein , Professor of Psychology at the University of Giessen. What are the key implicit motivations? Recognition.

UX 86
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These 4 Mindsets Can Improve Your Business Relationships

Salesforce

Truly understand other perspectives and motivations. . Talk to the other person to understand their perspective and motivation. Prioritize metrics that collect customer experience data, such as Net Promoter Score and Customer Satisfaction Score , over vanity metrics, such as reach or downloads. .

UX 98
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User Experience Testing: A Conversion-Focused Guide

ConversionXL

What defines a “good” UX from a “bad’ UX, and what do the gradations look like between the two poles? The challenge comes in testing and measuring UX. That’s what this article is about: measuring and testing UX. When people know they’re being observed, they may be more motivated to complete the action. Ease of use.

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How to build an SEO-forward culture in enterprise organizations

Search Engine Land

Understand the existing SEO knowledge and process For most organizations, organic search has the potential to be a significant driver of traffic, brand visibility and revenue. Collaboration must happen across content creators, developers, UX designers, sales (online and offline), customer success, and community managers.