SaaStr

MAY 14, 2023

All were growing 15%-20% a month, so we called them “The 20%ers club” Did that growth last? Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. web services. How did they do?

Price 93

Price Start-ups Up-sell X-functional 93

SaaStr

JULY 24, 2019

Gillian Heltai | SVP of Client Services @ Talkdesk. I’m the Senior Vice-President of Client Services at Talkdesk, and I’m really excited to be here today; also, a little nervous. One of the things that I often hear, particularly, from younger people managers, is that they spend a lot of time on the job description.

X-functional 54

X-functional Engineering Clients Start-ups 54

SaaStr

FEBRUARY 25, 2020

Because it’s not so much focused around X, Y, Z NPS score. There are services that need to happen. And then we transition them to support and then we give them to the account manager and then we do their renewal. Is this related to a new service program we rolled out and that could be either good or bad, right?

Prospecting 87

Prospecting Customers Promote X-functional 87

SaaStr

MARCH 10, 2020

Our service model is fairly unique. We also didn’t try to build a lot of the centralized functions too early. We didn’t ask our managers to do a ton of recruiting. But all of the training was done by what we called the SMB managers. And the real purpose was not necessarily the service model being different.

Government 79

Government Up-sell Contract X-functional 79

SaaStr

DECEMBER 17, 2019

Zach : Well, I guess in the truest sense we do sell software as a service. It allows us to think more about kind of where we end with the organization, how we interact with the organization, and allows us to spend a lot of time on account management and figuring out how best to kind of create champions out of those customers we have.

Finance 57

Finance X-functional Non-Profits Launch 57

SaaStr

SEPTEMBER 13, 2020

You see that both organizations embracing this cloud movement, but specifically in COVID, more and more companies turning to the cloud as their solution for business continuity or for business growth in these times when shelter in place is making on-prem solutions difficult and in many cases, impossible to use. What happens to growth?

Non-Profits 62

Non-Profits Strategize Trust Growth 62

ConversionXL

NOVEMBER 11, 2015

To navigate the list, you can filter out tools based on function as well as for which size company it works best. The services offered post-sale are not necessarily well-regarded and in the worst case may be considered “nickel and dime” – though that may be changing. Account managers can tier customers.

Conversion 124

Conversion A/B testing UX Consult 124

SaaStr

AUGUST 15, 2020

We’ve got a lot of training to do with our sales teams to get them to start to speak in these types of terms versus feature function. Jay Snyder: I think the thing we’re doing Nick, to be able to force that is we’re getting a little bit more intelligent around account management. I mean, what do they do?

Retail 77

Retail Start-ups Drivers/motivators Up-sell 77

SaaStr

MARCH 1, 2019

But today, Tom, I want to focus on an incredible survey that you did with regards to free trials, and their subsequent effects on how many different parts of both the kind of the financial growth and condition of a SaaS company happened. Because at the beginning what you really want to do is start up in order to have a successful growth.

Contract 46

Contract Price Commission Conversion 46

Heinz Marketing

JANUARY 18, 2021

I left my last startup job and decided to create an independent consulting practice, helping early in growth stage companies figure out their brand strategies, their marketing strategies. It was kind of the Uber for X age. Ben: I guess the fun part of the story starts with heartbreak. VC-backed startup, early stage company.

Pipeline 120

Pipeline Consult Sales Start-ups 120

SaaStr

JANUARY 3, 2020

But today, Tom, I want to focus on an incredible survey that you did with regards to free trials, and their subsequent effects on how many different parts of both the kind of the financial growth and condition of a SaaS company happened. Because at the beginning what you really want to do is start up in order to have a successful growth.

Contract 10

Contract Price Commission Conversion 10

Sales Hacker

AUGUST 30, 2018

CR(t) —The conversion rate as a function of time to get to a single SQL. In Account Based Sales , you select only a few accounts, say 5-10 per account executive. The marketing qualified accounts (MQAs) are pre-selected to be a fit for your service. Four Prospecting Approaches. 4) Content-Based Prospecting.

Prospecting 48

Prospecting SQL GTM X-functional 48