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4 Ways Your Contact Center Can Get Started With Generative AI

Salesforce

The hottest topic in service today is generative AI, especially in the contact center. 84% of IT leaders we surveyed in a recent study say generative AI will help their organization better serve customers, and every day I speak with service leaders who are excited about the potential for generative contact center AI. The challenge?

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Your Contact Center Can Earn Money for Your Company, Too

Salesforce

That’s especially difficult for contact centers, where siloed data, disconnected systems and labor shortages already lead to long wait times. While these challenges may affect your contact center revenue, the real impact is on customer experience. Identify your contact center’s expenses. How to create contact center revenue.

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How contact tracking tech can reconnect brands with former customers

Martech

Automated contact tracking turned out to be the answer. For companies that sell goods and services to B2B clients, the high rate of job churn means that today’s contacts may have moved on by next week (or tomorrow.) The technology identifies when contacts from our existing customers move to a new company. “We

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Turns Out, 85% of the World Likes “Contact Me”. Even Though You Don’t.

SaaStr

The very, very last thing I am going to click is “Contact Me.” And you may never get even close to $100m ARR. They usually want to buy with a Contact Me. So: If you don’t have a Contact Me, if you don’t do enough Demos, do them now. I know you are probably like me. You go to a web service.

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New Ways to Reach, Influence, and Close More Deals with Intent Data

Speaker: Ardath Albee, B2B Marketing Strategist and CEO of Marketing Interactions

Most buyers today spend approximately two-thirds of their journey digitally and anonymously before contacting vendors directly. Intent data can help B2B marketers reach active buyers earlier, influence their journey, and close more deals. However, not all intent data is created equal.

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PeopleFinder Gives Reps a Continuous Pool of Relevant Contacts to Help Them Connect with the Right People

Xant

Reps want to spend time selling and closing. To do that, they need a continuous pool of contacts. And not only that, but they need the right contacts. Meaning they spend nearly 65% of their time on other activities—including looking for contacts. Recommendations include contacts outside of their CRM.

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Before Contacting Your Next Prospect, Do These 5 Things

Spiro Technologies

Distractions abound in the world of sales, and conflicting priorities pull us every which way as we try to steer ourselves toward our ultimate goal: closing more deals. It also means making the absolute most out of each contact, being mindful not to waste opportunities, and doing everything possible to make a deal happen.

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.