The 5% Institute

JUNE 19, 2023

It involves establishing a strong rapport with customers , actively listening to their needs, and providing timely solutions to their problems. Key Elements of Customer Service Excellence Building Strong Customer Relationships Building strong relationships with customers is at the core of customer service excellence.

Service 52

Service Customers Represent Customer Relationship Management 52

Gong.io

JULY 11, 2022

Inside sales (sometimes called remote sales or remote selling) is often the primary sales model for B2B, SaaS, tech, and certain high-ticket B2C sales teams. Inside sales reps sell from their office, in stark contrast to outside sales, where sales reps travel to visit clients and close deals on the road.

Inside sales 62

Inside sales Commission Outside Sales Quota 62

SBI

JUNE 26, 2012

Spend 30 minutes less each day on non-selling activities and you will end up with 14 days of extra selling time. There can be no real debate on what those extra days of productive selling efforts (nearly 3 weeks’ worth of selling time) can mean for a company’s revenue. However, two key questions arise. Need I say more?

Growth 53

Growth Sales Customer Relationship Management CRM 53

Salesforce

FEBRUARY 6, 2024

Inside sales Inside sales involves selling to customers remotely, often through live chat, video conferencing, email, or by phone. For this type of selling, reps typically train on a specific product and can take a prospect through all of the product’s features and benefits.

E-commerce 64

E-commerce B2C Pharmaceutical Inside sales 64

Salesforce

OCTOBER 17, 2023

The deeper the relationship, the more we can ask for. This relationship-building is the force behind lead nurturing. It’s why we often ask to split dessert on the first date and move in together on the hundredth. We match the interest level of the prospect and earn the right to ask for more, one small step at a time.

CRM 59

CRM Sales Pitch A/B testing 59

PandaDoc

APRIL 3, 2023

These are also sometimes called “field sales”, because they require outside sales professionals to go out into the field to sell products. This lets them make their own schedules, though they’ll still be reporting to their managers at specific points. They can work from home, the office, or a hybrid of the two.

Outside Sales 52

Outside Sales Inside sales Teamwork Quota 52

PandaDoc

APRIL 11, 2023

The best approach is for the salesperson to avoid doing a hard sell at the beginning of their conversation. This way, it will be easier to make a case for how your product or service will solve your potential customer’s problem. Customers will feel more valued when you follow up with them. They should know it inside-out.

Follow-up 52

Follow-up Cold Call Sales Legal 52

Score More Sales

FEBRUARY 15, 2011

Consulting. We will be doing a whole conference call session on customer relationship management systems (CRMs) and I hope to have a very special guest if it works out. because isn’t most of the nurturing and relationship building we do “social”? Social Selling. Free Consultation.

CRM 54

CRM Sales Consult B2B 54

Martech

FEBRUARY 25, 2022

Platform vendors offer extensive training programs, online communities and strategic consulting services to encourage more comprehensive platform use and create a higher return on marketing automation investments. Lead management. Lifecycle Marketing (upsell/cross-sell). Account relationship building and management.

E-commerce 120

E-commerce B2C Manufacturing CRM 120