Salesforce

AUGUST 16, 2023

Attention service and field service pros: are you ready for an epic experience? At Dreamforce 2023 , we’ll help you take your field and customer service strategy to the next level — with AI, customer data, and a unified customer relationship management (CRM) platform. Trust us: you don’t want to miss them.

Service 98

Service Hospitality Entertainment Customer Relationship Management 98

Martech

JANUARY 25, 2022

Customer relationship management (CRM) is the technology brands use to nurture relationships with their customers. These solutions are designed to help sales and service agents communicate with customers more effectively. In this piece, we’ll dive deep into CRM systems and their impact on marketing teams.

CRM 94

CRM Agriculture Hospitality Healthcare 94

Salesforce

JULY 21, 2021

To differentiate their loyalty programs, travel and hospitality companies need to leverage customer data to deliver experiences that are memorable, valuable, and customized to a member’s preferences. Travel and hospitality companies already have decades worth of customer data to create meaningful experiences. Here’s how.

Hospitality 98

Hospitality Customers Promote Customer Relationship Management 98

PandaDoc

MAY 28, 2024

Tools like CRM and document workflow management software are key to a seamless transition to consulting sales. Modern consumers are happy to spend time researching products and services themselves. For example, you sell customer relationship management (CRM) software. What is consultative sales?

Consult 52

Consult Process Sell Pitch 52

Salesforce

DECEMBER 1, 2021

Then they comb through their own customer relationship management (CRM) platform, entering prospects one by one and hoping to uncover a connection to a previous or current customer, or perhaps someone a colleague has spoken with in the past. The CRM connection.

Healthcare 97

Healthcare Pharmaceutical Cold Call Hospitality 97

Search Engine Land

FEBRUARY 19, 2024

Relevancy and authority Some of Google’s algorithm updates have been aimed at ensuring that brands are creating helpful content that offers expert opinions on products and services and delivers value. Your audience would also want to know what products/services are offered at that location. Use AI tools judiciously.

Objectives and Key Results 111

Objectives and Key Results Territory Real Estate Hospitality 111

Salesforce

JANUARY 11, 2023

I experienced a few mental breakdowns—one in high school and then in early adulthood, where I ended up in a hospital. I discovered Salesforce while working as a customer service representative. I was fascinated and impressed with how the company used Service Cloud for customer support.

Hospitality 98

Hospitality Customer Relationship Management Trust Drivers/motivators 98