This week’s new AI-powered martech products, platforms and features
Martech
MARCH 30, 2023
New Contact Center features include: Topic Analysis aggregates call transcript data from the contact center and models trends succinctly for business analysts; Agent Answers listens and acts as a real-time coach for the human agent, surfacing knowledge base articles and helpful information. Why we care. Five9’s Agent Assist 2.0
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