Remove Account management Remove B2C Remove Relationship Management
article thumbnail

Yes, Brands Can Turn Customer Service Into a Profit Center

Salesforce

And that was a smart move, because white-glove customer service – for both B2B and B2C – is essential for consumer goods (CG) brands who want to build long-term, loyal relationships with customers. You’ve upgraded technology, upskilled your agents, and invested in 24/7 self-service options.

Service 69
article thumbnail

Field Sales Reps & Managers: The Complete Guide

Veloxy

Field sales is often used in business-to-business (B2B) sales, but can also be used in business-to-consumer (B2C) sales. It is also used in industries that involve large, complex, or customized products or services, as well as those that require a high level of customer relationship management.

Represent 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

PODCAST 53: Transitioning to Move Upmarket from SMB to Enterprise w/ David Katz

Sales Hacker

How to help transition your buyer’s journey to a more positive B2C experience. We have account executives, who are purely new business acquisition. Once people become customers, we introduce them to relationship managers who are responsible for onboarding new customers, making them successful, and renewing that business.

B2C 68
article thumbnail

What is Inside Sales? Everything You Need to Know

Gong.io

Inside sales (sometimes called remote sales or remote selling) is often the primary sales model for B2B, SaaS, tech, and certain high-ticket B2C sales teams. AEs (Account Executives). AMs (Account Managers). CSMs (Customer Success Managers). Sales Manager, Leader, or VP. CRM and sales pipeline software.

article thumbnail

The 25 Best Lead Distribution Software in 2022

Hubspot

It’s designed to help B2B and B2C businesses track, nurture, and manage leads. Thanks to the platform’s intuitive interface, users can easily manage their entire database and create their own custom logic for lead distribution to boost conversion. Pricing: Prices start at $45 per user per month. LeadSquared. Lead Capsule.

article thumbnail

CRM Best Practices: How to Choose the Best Free CRM System

Hubspot

CRM, or customer relationship management, is a strategy companies use to track customer relationships from pre- to post-sale. What we like: More than just a customer relationship manager, your CRM can manage your internal team, too. What are the benefits of CRM? Does my company need a CRM?

CRM 78
article thumbnail

Seismic Acquires Percolate to Create Exceptional Content Experiences at Every Point in the Customer Journey

SBI

To continue to engage buyers during a time when B2B and B2C buyer demands are converging at a rapid pace, personalized, relevant content has. Revegy, a leading provider of strategic account management technology, is proud to announce the addition of David Keil to its Board of Directors. Conversica, Inc., Industry News.