Remove Account management Remove Contract Remove Go To Market Remove Growth
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Customer success gets passionate

Martech

“The meeting might be going through to a salesperson, account manager or a CSM. ” Cipirani-Espineira has been in SaaS customer success throughout her career, including in senior account director and VP Customer Success roles at Cision and Medallia respectively. From account management to customer success.

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The Ecstasy and Agony of Account-Based: Q&A with Eric Wittlake

Heinz Marketing

ERIC : It is important for companies to approach account based as a complimentary go-to-market strategy, not a replacement. The vast majority of companies will continue to have an inbound or demand model and an account based model, with account based efforts shifting the customer mix and becoming a driver of incremental growth.

B2C 74
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Ultimate Guide To Creating Your Ideal Customer Profile (ICP)

SalesHandy

Increasing Customer Lifetime Value (CLV): When you have a go-to-market strategy that is targeting the right customers, by default, your customer lifetime value (CLV) will experience a gradual increase. Designing your ICP framework is paramount to the success of your sales and marketing efforts. Wrapping Up.

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5 Ways to Drive Expansion and Increase NRR w. Mark Kosoglow

Sales Hacker

We’ll continue on our mission to provide real stories/strategies/insights from the best go-to-market operators on the planet, spanning sales, marketing, customer success, operations/enablement, product and hiring. Creating these roles and structuring it this way was how we continued to fuel the growth engine. Very simple.

GTM 52
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Q&A with Maria Pergolino, Anthony Kennada, Aaron Ross and Jason Lemkin (Video + Transcript)

SaaStr

Aaron’s going to talk about what in a few minutes? Aaron : The playbook for reigniting growth. So, putting a little bit more money in everybody’s pocket and creating a little more growth is probably a great topic for today. You’re going to put less in and you may get less out. Jason : All right.

Growth 84
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Making the Product Experience Better With Sales-Assisted User Onboarding

Sales Hacker

If you’ve ever used Canva or Zoom, you’ve seen product-led growth (PLG) in action. It’s a go-to-market strategy that leads with the product, so you can experience its value firsthand. As a result, they experienced a 66% surge in marketing and sales expenses from 2018 to 2019. What does it mean to be product-led?

Product 94
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MJ McCarthy: How to keep customers for life

Gong.io

Which selling skills should account managers focus on building? On a recent episode of the Reveal podcast, we connected with MJ McCarthy, VP of Account Management at Everbridge, for answers to these and other questions that are top of mind for revenue leaders. Selling Skills and Account Management.