Remove Cross-sell Remove Objectives and Key Results Remove Service
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Measuring new customer acquisition and loyalty: Best of the MarTechBot

Martech

Retention Costs: Determine the costs associated with implementing loyalty actions, such as loyalty programs, customer retention campaigns, personalized offers, customer service initiatives and any other activities aimed at retaining existing customers. MarTechBot now has 10+ personas to provide more targeted responses.

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7 proven strategies for effective B2B customer retention

Martech

This is at odds with a company’s primary objective of acquiring and retaining customers. As a result, it falls to marketing to drive the importance of keeping the customers you already have. “Your product/service has to be great, and the customer experience also has to be great, Stevens said. ” 3. ” 3.

B2B
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How to align your martech COE with organizational and go-to-market goals

Martech

Whether it’s targeting specific regions, industries or customer segments, martech’s role is to act as a bridge between business objectives and customer engagement. Boost engagement rates on key channels by 30%. Increase cross-sell and upsell revenue by 25%. Sample goals: Increase lead generation by 25% each quarter.

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How to Get Started with Door-to-Door Sales in the Digital Age

Salesforce

Like other sales approaches, the goal of door-to-door sales is to establish a relationship with a customer, upsell , cross-sell, and close more deals. However, this typically relies on a highly targeted approach — making sure the right product or service is offered to the right audience at the right time.

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GTM 145: What Happens When a CRO Owns the Entire Customer Journey, How to Build a Unified GTM Engine | Marcy Campbell

Sales Hacker

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Marcy Campbell is the Chief Revenue Officer at AppFolio, where she leads sales and client services with a focus on delivering unified, end-to-end customer experiences. No fluffjust real strategies, candid conversations, and proven results.

GTM
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Maximizing your B2B paid media ROI with alternative platforms

Martech

It can help address three key challenges: Data tied to your business: If properly recorded, your CRM tracks all interactions with your business — whether won, lost or disqualified — making it easy to identify trends and patterns. You can also audit who’s visiting your blog versus your key pages, thus gathering a wealth of information.

B2B
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AI agents offer a glimpse into a potentially simplified future

Martech

The result is a “Frankenstack” of systems requiring ongoing IT and system integrator support to function. It might also integrate with external AI services specializing in niche domains like sentiment analysis or image recognition, further enriching the intelligence.