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Unlocking customer loyalty: 5 core motivations powering personalized marketing

Martech

At its core, personalization taps into five fundamental human motivations that help brands acquire and retain customers. Since its introduction, Apple has been known for exceptional user experience (UX). The post Unlocking customer loyalty: 5 core motivations powering personalized marketing appeared first on MarTech.

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UX vs. UI: What's the Difference?

Hubspot

Understanding the difference between UX and UI can get confusing -- the roles work closely together, and sometimes the terms are used too ambiguously to firmly understand either one. To understand the difference between UX and UI, let’s start with an example: YouTube. With those actions, you’re having a less-than-ideal user experience.

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You May Not Think You Need a UX Designer — Here’s Why You Do

Salesforce

One field that is expected to continue growing faster than average in the next decade includes the user experience (UX) designer. A UX hire can help avoid design debt , strengthen customer relationships , and build customer trust and long-term brand loyalty. What does a UX Designer do on a technology platform?

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Why Sites in High-Growth Industries Have Terrible UX

ConversionXL

If you generate a $200 million quarterly profit with an online product, your website’s user experience must be world class, right? But terrible UX isn’t a shortcoming of the cryptocurrency industry—it’s common in every high-growth industry, including, perhaps, your own. Why bother looking at crypto sites? Registration.

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Copywriting & UX: Why Copywriters Need Wireframes

ConversionXL

Copywriting and UX go hand-in-hand. Design and copy add up to equal the user experience, right? If either element falls short, so does the overall UX. So, it just makes sense that copywriters should have an understanding of UX and design basics. When design dictates copy, UX invariably suffers.

UX 101
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24 customer experience misconceptions debunked

Martech

Consequently, you impact the experience. Customer experience is the same as user experience’ While customer experience and user experience (UX) are related, they are not interchangeable. Build out a service blueprint to prove that point to your employees.

Customers 117
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6 Customer Journey Mapping Examples: How UX Pros Do It

ConversionXL

Customer journey mapping is a widely used and impactful technique that can help you make better product, marketing, UX, and merchandising decisions. However, like other UX research techniques (including user personas ), there’s some vagueness and obscurity around how to actually create customer journey maps.

UX 130