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A Proven UX Research Process to Redesign Your Website

ConversionXL

You can throw away years of incremental gains in UX and site performance—unless you have a battle-tested process. I’m going to walk you step-by-step through our company’s UX research process for site redesigns—the role of each aspect, how long each should take, and what, generally, each entails. Website redesigns are a huge risk.

UX 131
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Understanding User Experience (UX) vs. Customer Experience (CX)

Outreach

This particular user is persistent, however, and talks to a customer service representative via a chat bot to get some questions answered. The representative is eager, answers promptly, and sends the customer a follow-up email with helpful resources. Customer Experience (CX) vs. User Experience (UX). Who drives UX?

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Ecommerce UX Battle: Benchmarking 4 Beauty & Cosmetics Mobile Websites

ConversionXL

Our analyses measure overall user experience of each site as a composite of 5 separate UX dimensions. What is competitive UX benchmarking and why does it matter? Competitive UX benchmarking tests aspects of a website and compares them to competitors. 5 dimensions of UX benchmarking. 5 dimensions of UX benchmarking.

UX 119
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Website Information Architecture: How to Optimize for UX

ConversionXL

Peep Laja and Brian Massey discuss optimizing your website’s main navigation. They represent the goals, motivations, characteristics, and behaviors of the most important groups of people who come to your site. Each card represents a (category) page on your website. Should the main menu be horizontal or vertical?

UX 114
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10 Product Recommendation Techniques to Improve UX and Conversions

ConversionXL

To narrow the topic down, in this article, I’ll discuss the basic kinds of logics and recommendation techniques that work best in widgets on the main, product, cart, category, and 404 pages of eCommerce stores. Main Page Recommendations. The main page is the first thing than users coming from direct traffic see when they visit a site.

UX 115
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Beyond the False Bottom: How to Avoid This Costly UX Mistake

ConversionXL

UX mistakes often go undetected because they are quiet. No, UX mistakes are foundational. To visitors, UX mistakes are loud, whether they consciously detect them or not. Mobile is definitely encouraging the behavior, but UX experts still consider horizontal scrolling to be a faux pas (especially on desktop).

UX 90
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Ecommerce SEO & UX: 4 simple tips to boost traffic and sales

Search Engine Land

It’s often been said that SEO and UX are linked, and it’s never been truer than when we think about how you organize an ecommerce website. Start by creating your main categories. Your main navigation should present your main categories. In ecommerce, merchandising represents many more opportunities for product promotion.

UX 81