Remove 2022 Remove Customer Relationship Management Remove Service Remove Technology
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These 36 Customer Service Statistics Reveal the Secrets of High-Performing Companies

Salesforce

Here’s a customer service statistic that will stop you in your tracks: 80% of customers say the experience a company provides is as important as its products and services. The same study reveals that 88% of customers say good customer service makes them more likely to purchase again.

Service 52
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Inflation Could Curb Holiday Spending β€” Keep Shoppers Happy With Excellent Service

Salesforce

By providing customer service they can rely on β€” fast returns, an easy help center, and questions answered with one phone call. Customer service can be a revenue booster when done right,” says Kathy Kimple, retail executive director, OSF Digital Strategy. β€œIt Tip #1: Give service employees the full customer view.

Service 98
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Sales Quota: The Complete Guide to Hitting & Crushing Quota in 2023

Veloxy

Jump to 2022, and Salesforce found that a staggering 72% of salespeople expected their team to miss annual quota. We’re living in an era where sales has the richest technology stack and set of professional capabilities than ever before. In 2018, Salesforce found that only 57% of salespeople expected to hit their quota.

Quota 246
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Focus On People and Invest in Tech β€” And More Predictions for Growing Businesses

Salesforce

With 2022 just around the corner, we looked to the fifth edition of our β€œ Small and Medium Business Trends Report ” for clues as to what the new year will hold for growing businesses. Spoiler alert: it’s all about focusing on the people who make your business go β€” employees and customers alike β€” and investing in technology to support them.

CRM 98
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How Women Can Lead and Succeed in a Male-Dominated Space

Salesforce

Women in financial services are playing a key role in the industry’s future, driving innovation and leading the way into a more digital presence. Hear from thought leaders in this Salesforce+ episode on how to further equality for women in financial services, financial literacy, and sustainability. Empowering women in finance.

Finance 98
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Generative CRM β€”Β Here’s What It’ll Mean For Your Business

Salesforce

Now imagine your customer relationship management (CRM) platform doing all this in seconds, so you can fine-tune that email and send it sooner. This is the promise of generative CRM, which will combine the power of generative artificial intelligence (AI) with your customer data to make your teams more productive.

CRM 98
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15 Ways Enterprise ChatGPT Smokes Consumer ChatGPT

Accent Technologies

The Consumer version, launched by Open AI in November 2022, is designed for consumers. For teams needing to leverage Chat AI in their organizations, a custom Enterprise ChatGPT is the answer. Enterprise ChatGPT is designed for teams and organizations. So, they are designed for different purposes. But the differences are clear.