AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future
SaaStr
JUNE 26, 2025
But here’s what’s fascinating: this same deflection model is now making its first moves into sales territory. Talkdesk has introduced Autopilot, their generative AI that “autonomously resolve complex use cases ” rather than simply deflecting calls to live agents like traditional systems. The Goal Again?
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