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AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future

SaaStr

But here’s what’s fascinating: this same deflection model is now making its first moves into sales territory. Talkdesk has introduced Autopilot, their generative AI that “autonomously resolve complex use cases ” rather than simply deflecting calls to live agents like traditional systems. The Goal Again?

Territory 104
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M&A Is Back! Melio’s $2.5B Exit to Xero — In Just 7 Years!

SaaStr

The deal shows acquirers are hungry for revenue acceleration—Xero expects to more than double group revenue by 2028 with this acquisition. Even amid regional instability, this distributed model proved resilient—Xero specifically noted Melio’s business continuity planning in their acquisition docs.

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$84 billion of ad spend lost due to ad fraud in 2023

Search Engine Land

This figure is expected to soar to $170 billion in five years’ time in 2028, according to a new in-depth study from Juniper Research. With this in mind, it may be worthwhile exploring fraud-blocking technology or reallocating some of your ad budget to your SEO strategy. Why we care. What has Juniper Research said?

Territory 108
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The customer data platform market

Martech

Market to triple by 2028 The global market for customer data platforms is expected to triple in size by 2028, according to a recent report by Mordor Research (See Figure 1). billion in 2028. North America is expected to account for the lion’s share of the market, while Asia Pacific will be the fastest-growing region.

Customers 117
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4 Things You Didn’t Know About Team USA Olympians (But Data Can Tell You)

Salesforce

territory, American Samoa. Salesforce has partnered with NBCUniversal to support its Olympic and Paralympic Games coverage across platforms through the 2028 Games. NBCU will also use Salesforce technology to build amazing Olympic and Paralympic fan communities. Olympians come from as far north as Alaska and Maine.

Sports 98
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How Can Financial Services Firms Grow Business With Agentforce?

Salesforce

Between 2024 and 2028, IDC forecasts that financial services will account for 20% of a worldwide AI spending surge to $632 billion. Insurance In the insurance industry, producers, territory managers, CSRs, and claims adjusters can greatly benefit from Agentforce. Back to top. ) Here’s your chance.

Service 52