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Contact Center Automation: Your Guide to Efficiency and Customer Happiness

Salesforce

When it comes to great customer service, your contact center plays an important role. We found that 94% of customers say a positive customer service experience makes them more likely to make a purchase again. What is contact center automation? What are the benefits of contact center automation?

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How To Get Started With Customer Service Automation

Salesforce

Are your service agents drowning in mundane daily tasks? Then your business might be a good candidate for customer service automation. Customer service automation isn’t a switch you simply flip. Our guide reveals how high-performing service orgs make it happen. That’s where a service workflow process map comes in.

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9 Essential Tips for Boosting Lead Generation with Appointment Booking

Lead Fuze

In the modern era of technology, appointment booking systems serve a broader purpose beyond simply organizing calendars. Successful companies recognize that streamlining the booking process can significantly improve lead conversions, optimizing the customer experience from the initial click to the final confirmation.

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Highspot Appoints Graham Younger as President of Field Operations to Drive New Phase of Growth

Highspot

Highspot recently delivered its Spring ‘23 release , bringing customers new product capabilities and service offerings that infuse sales processes with operational rigor. With Highspot, companies bring operational rigor to their sales process, ruggedizing salespeople to drive consistent revenue growth.

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Creating A Sales Prospecting Process That Works

ClickFunnels

The post Creating A Sales Prospecting Process That Works appeared first on ClickFunnels. How to create a sales prospecting process that works? How To Create a Sales Prospecting Process That Works Go Beyond Sales Prospecting: The Value Ladder Sales Funnel Want Russell To Teach You How To Build Your First Sales Funnel?

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3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly

Salesforce

How much do your customers like their self-service customer service experience with your business? Self-service lets your customers find the answers they need on their own time, without the help of an agent. What you’ll learn: What is self-service customer service?

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A Quick Guide to Automated Customer Service — And Why It’s Actually Good for Humans

Salesforce

This isn’t too good to be true — it’s exactly what over 80% of service leaders say automated customer service helps them do. But according to recent Salesforce research, only 58% of service organizations report using this technology. Find out how in our latest State of Service report.

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