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From Service to Sales: How Field Service Can Drive Revenue Growth

Salesforce

Field service can help drive revenue growth by selling to your existing customers, also called upselling or cross-selling. But the question is, how can you reach this audience at the right time, with the right message, in a way that doesn’t make them feel like they’re being sold to during a service visit?

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Contact Center Automation: Your Guide to Efficiency and Customer Happiness

Salesforce

When it comes to great customer service, your contact center plays an important role. We found that 94% of customers say a positive customer service experience makes them more likely to make a purchase again. What is contact center automation? What are the benefits of contact center automation?

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How To Get Started With Customer Service Automation

Salesforce

Are your service agents drowning in mundane daily tasks? Then your business might be a good candidate for customer service automation. Customer service automation isn’t a switch you simply flip. Our guide reveals how high-performing service orgs make it happen. That’s where a service workflow process map comes in.

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Best of the Bot: Write Google RSA ads for car diagnostic services

Search Engine Land

Prompt: Create 15 Google ads in RSA format for this ad group: Car Diagnostic Services. Here are 15 Google Ads in RSA format for the “Car Diagnostic Services” ad group: 1. Book an appointment now! Headline 1 : Affordable Car Diagnostics Headline 2: Quick & Reliable Service Description: Need car diagnostics?

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Highspot Appoints Graham Younger as President of Field Operations to Drive New Phase of Growth

Highspot

Highspot recently delivered its Spring ‘23 release , bringing customers new product capabilities and service offerings that infuse sales processes with operational rigor. Customers that equip, train, and coach their revenue teams with Highspot have higher rep productivity, increased pipeline generation, and improved win rates.

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3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly

Salesforce

How much do your customers like their self-service customer service experience with your business? Self-service lets your customers find the answers they need on their own time, without the help of an agent. What you’ll learn: What is self-service customer service?

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A Quick Guide to Automated Customer Service — And Why It’s Actually Good for Humans

Salesforce

This isn’t too good to be true — it’s exactly what over 80% of service leaders say automated customer service helps them do. But according to recent Salesforce research, only 58% of service organizations report using this technology. Find out how in our latest State of Service report.

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