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3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly

Salesforce

How much do your customers like their self-service customer service experience with your business? Self-service lets your customers find the answers they need on their own time, without the help of an agent. Enabling your customers to help themselves also increases efficiency.

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How to develop a winning B2B ideal customer profile

Martech

Focusing deeply on the customers you serve. Satisfied customers don’t just come for more, they’ll spread the word about you. This is where an ideal customer profile (ICP) comes in. An ICP identifies your best-fit target customers that you can serve exceptionally well. You can even get no appointments at all.

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The Future of Field Service Is All About These 4 Technologies

Salesforce

But when it comes to the future of field service, the opposite is true: there are too many jobs — and not enough experts to fill them. Here are some early thoughts on how these innovations are poised to transform field service as we know it. In some industries, people are afraid they’ll lose their jobs to technology.

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Unlocking the Secrets to Outside Sales Success in 2023

Veloxy

Short Summary Outside sales is a process that involves traveling to meet potential customers and build relationships. Key factors driving outside sales growth include personalized customer service, increased competition, and digital technologies & tools.

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Email Marketing Services from Home

Sales Nexus

As new industries cropped up, email marketing services changed. Almost 24 months into the pandemic, marketers and sellers continue to engage customers. Despite all odds, they continue to do email marketing services from home. That’s what a customer told me last week. My Customers Aren’t Buying Anything.

Service 97
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How You Can Manage Field Service More Efficiently With AI

Salesforce

Customer expectations have never been higher. According to our research, 88% of customers say the experience a company provides is just as important as its products or services. Yet 82% of mobile workers struggle to balance speed with quality when providing field service. The result?

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The Complete Guide to Cold Call Scripts

Veloxy

If you sell IT services, your cold calls could and should be different than a financial services consultant. Handling Cold Call Objections. While you will inevitably stray from your script to personalize your pitch for each customer, having a script gives you the structure and guidance that will propel you to success.

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