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How to map your selling process to the way your B2B customers buy: A case study

Martech

How an industrial chemical pumps manufacturer modernized its go-to-market strategy Finish Thompson is a family-owned manufacturer of pumps for moving fluids — usually chemicals — founded in 1951 and based in Eerie, Pennsylvania. Their company is distinguished by a culture of trust and service, where business is often done on a handshake.

B2B 78
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Reflections On 9/11 In 2020

Partners in Excellence

We were setting up a major new distribution network, helping the distributors develop richer business plans, training them, positioning them to more effectively grow their and my client’s business. On the morning of September 11, I was in my office, catching up on weeks of other work that had piled up.

Follow-up 103
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How “False Expertise” Can Damage Your Business—and How to Protect It

ConversionXL

How many of those do you trust? How much do you know about Philadelphia, Pennsylvania? A conspiracy theorist may have a better-looking website (or larger Twitter following) than a renowned academic, and it’s left to the consumer to push aside those proxies. As Smith cautioned: “Volubility is not trust.”.

UX 188
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What Will It Take Us to Finally Leave Facebook?

Hubspot

While the company's goals might include regaining or improving user trust, the outcome has arguably been felt the most by marketers and SMBs. The Facebook Trust Barometer: Where Do Users Stand? Overall User Trust in and Allegiance to Facebook. First, we wanted to measure broad, recent trust levels in Facebook.

Promote 71
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Business Apologies: What You Should (and Shouldn’t) Do

ConversionXL

Pete Fader, Professor of Marketing at the University of Pennsylvania, shares why in his book Customer Centricity : Not all customers deserve your company’s best efforts. The company recovered 70% of its market share within five months and was back up to 90% a year after the incident. What should you apologize for? Not everyone agrees.

Legal 125
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With Social Media Networks Constantly Changing, How Can You Keep Up?

Hubspot

But something occurred to us here in the HubSpot blogging team boiler room as this was happening: How do marketers keep up with all this stuff? Facebook’s platform is constantly changing and evolving -- so much so that keeping up with it could be a full-time job. We asked around and came up with some suggestions: 1) Trust your gut. “As

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Why Yellow Pages Ads Are Becoming Obsolete

Hubspot

The following is a preview of information from the upcoming HubSpot Webinar: "Why Yellow Page Ads Are A Waste of Money": Sign up today! Instead, it follows the curves and tools of emerging online technologies. ” That means you will need to step up. Photo credit: Si1very.