Remove Account management Remove Contract Remove Cross-sell
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Yes, Brands Can Turn Customer Service Into a Profit Center

Salesforce

With AI and data analytics, agents can enhance customer satisfaction while contributing to sales through personalized recommendations, upselling, and cross-selling. Boost sales with proactive service, upselling, and cross-selling To revamp your contact centers, you should transform service agents into trusted customer advisors.

Service 69
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10 Sales Automation Tips For Startups (Tools & Techniques)

Salesforce

Here are just a few benefits, and the more you grow, the more these do too Saves you time: Automation takes over time-consuming admin tasks, so your team can focus on selling. Whether it’s tracking deal progress, managing customer support, or collaborating , your CRM crosses over every team, helping you stay together.

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B2B sales enablement: How to elevate your approach

Highspot

Think deals tied to software subscriptions that require annual or multi-year contracts.) Managers providing sales coaching and training Sales managers work one-on-one with individual reps and conduct monthly or bimonthly training sessions to ensure their teams know how to make the most of sales enablement content as well.

B2B 52
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CRM strategy: What every business needs to improve customer relationships

PandaDoc

By following customized tasks and workflows, account management and sales reps can keep communications consistent and timely, improving the likelihood that customers feel supported and valued. If customer success is tracked internally, retention becomes a measurable, manageable goal. Sales data isn’t accessible to support teams.

CRM 52
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What Is Net Retention Rate (NRR) and How to Improve It

Salesforce

It does this by accounting for three components: Expansion revenue: Revenue gained through upselling or cross-selling to existing customers. Contraction revenue: Revenue lost due to existing customers’ downgrades or reduced usage. Increase cross-selling and upselling.

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Account Management Excellence (feat.) Will Frattini

Sales Gravy

On this episode of the Sales Gravy Podcast, Jeb Blount and Will Frattini, Head of Enterprise Revenue & Growth at Zoominfo, take on account management and account expansion selling. You'll learn why a focused and intentional account management strategy is essential for net revenue retention and account expansion.

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Customer Retention Playbooks 101: Building a Structured Approach to Keeping Customer Happy

Sales Hacker

Why is it that companies have a sales process they follow rigorously to win business, yet avoid the same discipline in managing those customers throughout the lifecycle of their contracts? Too often contract cancellation (or non-renewal) comes as a surprise, but it never should. Today we can start to change that.

Customers 103