SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. I got approached around this startup within Oracle called the CRM on Demand group. I thought CRM, in the cloud, et cetera, was never going to be anything.

Finance 55

Finance X-functional CRM Engineering 55

SaaStr

AUGUST 7, 2020

And so, because we had done this before, we were able to very quickly do the fundraising, so we literally had like two meetings with each one of the investors and were able to close on the financing, so I don’t think that’s normal. “Well we’ll meet you on Thursday we’re going to fly in.

Price 60

Price Retail X-functional Healthcare 60

Sales Hacker

JANUARY 13, 2021

The licensee embeds the third-party software into its application to improve it by adding new functionality or features, or enhancing existing functionality or features. CRM application licenses a natural language search technology. There are a multitude of variables involved when putting together an OEM contract.

GTM 74

GTM Negotiate Profit margin Contract 74

Salesforce

OCTOBER 26, 2021

Different measures track different models, but all depend on a simple formula: [Recurring revenue = Active accounts in a period X Cost of good/service]. The basic equation is: [Customer lifetime value = Average order amount X Average purchases/year X Average retention time in years]. X 100 = 10% customer churn rate.

X-functional 98

X-functional Sales Growth Contract 98

Hubspot

AUGUST 8, 2019

Percentage of revenue from existing customers (cross-selling, upselling, repeat orders, expanded contracts, etc.). Number of meetings scheduled. Average contract value (ACV). Number of meetings set. The less time it takes a salesperson to meet her quota, the higher her sales productivity. Market penetration.

X-functional 96

X-functional Quota Cross-sell Contract 96

SaaStr

JANUARY 10, 2020

I was sending a 100 emails a week and doing those initial meetings for that firm for two years. Bob Moore: At that 50 plus era, there’s a function for this. And the reason it’s missing is because half of it is in your partner’s CRM system, not yours. And that was me. In that regard, yes.

X-functional 52

X-functional Start-ups Drivers/motivators Go To Market 52

SaaStr

AUGUST 12, 2020

When you start growing above 50 employees, and certainly get to 100, things change, you now have teams, which means you have functional leaders. Rather than having this feeling of disconnected functional areas, everyone in the company knows what to work on. So, sales in my view is best run on a quarterly plan.

Finance 113

Finance X-functional Launch Objectives and Key Results 113

Sales Hacker

MAY 9, 2019

Create a 2-Page Contract and Get Mutual Commitment [TEMPLATE PROVIDED]. Here’s a simple example to begin with that covers the SDR, AE and Customer Success Manager (CSM) functions: Table 1. 3) Business-Case Target Setting (Recommended): The sales acquisition team that sells a CRM platform uses one SDR ($80k), one Jr.

SQL 103

SQL Commission Customers Non-Profits 103

Sales Hacker

APRIL 14, 2020

Take control with the DocuSign agreement cloud, a suite of tools that automates sales contracts and quotes ,all right in your CRM. Create custom contracts in a click, sign them digitally, and automatically pull data back into your opportunities. So companies going out, they bought this SaaS platform to help with X, Y, and Z.

Contract 70

Contract CRM Consult Cross-sell 70

SaaStr

NOVEMBER 21, 2020

I look at my experience through those companies, and I learned a lot about enterprise software sales, about buying patterns, about functions like product management and product marketing, and how they fit into a well functioning and operating company. If you’re CRM, boom, Salesforce. So if you’re ERP, boom, Workday.

E-commerce 105

E-commerce Manufacturing X-functional Retail 105

PandaDoc

MARCH 7, 2023

When connected to tools like your CRM and other solutions, these numbers can be even more powerful at guiding sales operations. Typical actions that close a sale include final quotes, agreed negotiations, deposits, and the signing of contracts and other legal documents. And as we all know, you need to strike while the iron is hot.

Process 52

Process Objectives and Key Results Pitch Legal 52

ConversionXL

AUGUST 27, 2019

Be careful about contracts you sign and team training you invest in. They can now deliver a lot of the same functionality, and your main decision-making factor could be the pricing model. And its data-layer functionality is versatile. Doing too much reporting inside the CRM. Stay focused. Educate yourself. Stay focused.

GTM 124

GTM X-functional CRM Technology 124

SaaStr

MAY 14, 2023

I don’t know if it’s 20 percent per month or did you just go 20 percent last meeting. That’s why for us, it’s so important to build that function of the company in the Bay Area. I flew everywhere in America just to meet them. No pressure here. But 20 percent something, right? 20 percent in stock.

Price 96

Price Start-ups Up-sell X-functional 96

SaaStr

FEBRUARY 25, 2020

Because it’s not so much focused around X, Y, Z NPS score. If you sat and you said, “Okay, we sign a customer, we process their contract, we have to get them provisioned. They got a verbal, they’re like, we’re going to get a contract this is a scrape. Maybe, maybe not. You know why?

Prospecting 89

Prospecting Customers Promote X-functional 89

SaaStr

MARCH 12, 2019

Awesome revenue growth on the X axis, awesome revenue retention on the Y. It was all about getting the contract. Once you had the contract, all the servers were set up, you flew in your professional services people, it took six months to set it up, it took six months to train people, and the product sucked, but it didn’t matter.

Growth 83

Growth Cross-sell Contract X-functional 83

SaaStr

AUGUST 26, 2022

A few can, Andreessen and maybe Sequoia, but 99% of the VCs you meet, legally, they can only invest in startups, whether they’re late stage or early stage. So you have to try twice as hard, meet twice as many people and maybe be eight times as patient, not twice as patient. X this year. VCs mostly can’t do this.

Quota 81

Quota Growth Product Closing 81

PandaDoc

MAY 8, 2023

That includes automation tools, ticketing systems, strong workflows, CRM software, live chat software, and so much more. Note: If you’re using Zendesk Sell, be sure to check out the PandaDoc x Zendesk Sell integration for even faster document creation. But providing great service is easier said than done. Ease of use: 7.9/10

Service 52

Service Product Customers E-commerce 52

SaaStr

FEBRUARY 21, 2020

So don’t be too upset if you’re not yet at the four X number, but know for sure that if you don’t get beyond that, you’re not going to have a very profitable company in the long run. You do want a clear contract to exist between sales and marketing for the number of MQLs that they have to deliver.

Non-Profits 79

Non-Profits Up-sell Start-ups Product 79

SaaStr

OCTOBER 30, 2020

And so what we’ll see people come in and do is they’ll say, Hey, we want to acquire name, email, company size, function, or department, and then the consent and all these fields, right? The salesperson now isn’t just getting a name and email and this guy or girl wants to talk at X time. And so their ability to prep.

A/B testing 81

A/B testing X-functional Launch Start-ups 81

SaaStr

JULY 2, 2020

They have that data available in their data warehouses, in their CRM systems, so there’s that available. You’re telling me mathematically the answer is going to be X, but I can’t understand why. And is there ever a case for too small a contract to start? We think that’s really core to how we do things.

Customers 115

Customers Contract Price Education 115

Sales Hacker

JUNE 20, 2019

That tech served purposes like capturing leads directly from a website, automatically routing those leads to reps, increasing the volume of emails a human could send, enabling reps to make phone calls with a single click, and easily creating clean and crisp contracts for signature. Wanna know what else those products can do? Data capture.

Quota 70

Quota X-functional Strategize Contract 70