Salesforce

JULY 19, 2023

Table of contents What is AI in customer service? What are the benefits of AI in customer service? ” With budgets in flux and customers expecting more, service teams are constantly figuring out how to answer an important question: how do you actually do more with less? The answer is AI in customer service.

Service 52

Service Customers CRM Technology 52

PandaDoc

APRIL 8, 2024

A deal desk identifies upsell and cross-sell opportunities for existing customers by analyzing past deals and current contracts, and tracking renewal dates. A deal desk is a team within a company responsible for managing and negotiating deals, contracts, quotes, and other sales documents. This includes several action items.

Negotiate 52

Negotiate Cross-sell Contract Legal 52

Iannarino

MARCH 2, 2023

But by rushing the deal to get to the pain points, you break B2B selling and buying. The good news is, by helping your buyer with problems related to making a purchase decision and implementing change, you increase your chances of solving the other problems that cause a prospective client to buy your product or service.

B2B 286

B2B Contact Clients Entertainment 286

Veloxy

DECEMBER 28, 2023

However, if you’re considering a transition to outside sales or simply want to elevate your field selling game, you’re in the right place. and embark on this journey to master the art of field selling together! Get Your Free Ebook Key Takeaways Outside sales is the practice of selling through direct, in-person interactions.

Outside Sales 242

Outside Sales Cold Call Represent Objectives and Key Results 242

Search Engine Land

MARCH 21, 2024

Whether it’s your first time or tenth, streamlining the ramp-up period when onboarding a new SEO agency will save you effort in the long run and lay the path to a productive partnership. Value proposition What sets you apart from others in your industry selling a similar product or service? What is the timeline for deliverables?

Contract 101

Contract Education Clients Trust 101

SaaStr

OCTOBER 18, 2023

Founder Josh James had one of the earliest $1B+ exits in SaaS when Adobe bought his first start-up, Omniture, for $1.8 They Don’t Lose Money on Professional Services. It’s always an interesting challenge on how to monetize professional services in enterprise SaaS companies. Billion way back in 2008. And others.

Contract 98

Contract Price Growth Launch 98

Veloxy

NOVEMBER 15, 2022

Account based selling is a B2B concept that has gained a lot of interest in recent times, but implementing it can feel rather daunting. Studies show that at least 94% of B2B teams have adopted account based selling in a bid to deliver improved buying experiences that lead to increased conversions and loyalty. It doesn’t have to.

Sell 246

Sell Objectives and Key Results SQL B2B 246

Veloxy

JUNE 21, 2021

If you sell telecommunications, your cold calls could and should be different than a salesperson selling software. If you sell IT services, your cold calls could and should be different than a financial services consultant. You can use these scripts, tips, and tricks to up your cold call game.

Cold Call 298

Cold Call Objectives and Key Results Pitch Follow-up 298

Hubspot

DECEMBER 13, 2023

You'll provide a brief overview of your product or service and try to gain their interest. You’ll ask open-ended questions to understand their pain points and determine if your product or service is a good fit. Are there any specific features, services, or terms that are of particular importance to you?

Objection handling 69

Objection handling Negotiate Cross-sell Contract 69

Veloxy

AUGUST 6, 2021

These are calls where the deal gets moved across the line, contracts get signed and reps earn their commissions. Unfortunately, closing calls depend on who you’re selling to and could take you tens of hours. So you’ll either come out on top by establishing an authoritative relationship, or you’re stuck playing catch up the entire time.

Cold Call 328

Cold Call Pipeline Follow-up Prospecting 328

Search Engine Land

SEPTEMBER 29, 2023

Microsoft claims its attempts to sell Bing to Apple were blocked by Google. The tech giant’s CEO of Advertising and Web Services, Mikhail Parakhin, said he offered Apple more than 100% of the revenue or gross profit to make Bing its default search engine – but the proposal was rejected because of the company’s deal with Google.

Territory 133

Territory Negotiate Contract Engineering 133

SaaStr

APRIL 24, 2021

You pay a subscription for websites to help you sell stuff. It’s just only a minority is under a contract. And almost none is under a long-term contract. Wow! But almost none of its revenue is truly SaaS or provided under a fixed, recurring contract. And yes, it’s a software company. Example #3: Snowflake.

Contract 143

Contract Price B2B Contact 143

Search Engine Land

AUGUST 31, 2023

For example, we’ll hear of other agencies: Locking clients into long contracts with no out clauses. Expanded services and growth A high level of trust will generally open doors to selling clients additional services or increasing spend on accounts. Not providing clients with access to their own ad accounts.

Trust 130

Trust Clients Referrals Contract 130

Partners in Excellence

MARCH 4, 2024

I first met Pete when he was running North American Sales at a small technology/professional services company. A decent salesperson is really just a consultant…a consultant who shows up before the paid consultants arrive. Preface: Pete Tapley has been a friend and client for about 12 years. Here’s Pete’s story. Fine idea.

Sell 73

Sell Construction Consult Negotiate 73

Hubspot

AUGUST 2, 2022

Given the ongoing nature of software-as-a-service (SaaS) investments and support, it’s possible for companies to turn initial sales into continual revenue streams that both boost customer satisfaction and pave the way for sustained success. Instead, services are accessed via the cloud anywhere, anytime, and on any device.

Contract 67

Contract Cross-sell Up-sell Clients 67

PandaDoc

MARCH 4, 2024

Choose the right VDR provider for your team by pairing platform capabilities with your specific needs around contract management, document workflow, permissions access, and guided contract signing. Sell-side M&A For sell-side M&A, necessary documents are arranged in the VDR, granting potential buyers convenient access.

Strategic partnership 52

Strategic partnership Legal Contract Negotiate 52

SaaStr

NOVEMBER 8, 2023

You have to lead the team, live up to the values, hit quotas and targets, and make money. Almost everyone grew up in the company. For example, if you have a customer or prospect that says, “Can I get this for $300/month and a one-year contract,” or, “I’d like a three-year contract with one-year opt-out and to pay on quarterly terms.”

X-functional 97

X-functional Contract Growth Quota 97

SBI

FEBRUARY 20, 2018

For example, our research shows that using Adobe Sign results in contracts being signed 21x faster than using paper-based signatures. Second, once contracts are in play, salespeople can monitor their status and stay on top of every step. Lastly and perhaps most important, reps gain more time to sell and ultimately, close more deals.

Contract 55

Contract Gaming Commission Legal 55

Partners in Excellence

AUGUST 11, 2014

. Whether it’s A/B testing, prototyping, lean development, we seem to be the victims of declining qualities of service in so many tools. Those of you in the telecommunications segment–at least the old timers will immediately recognize the term, QoS–Quality of Service. Customer Service Is Overrated!

Service 90

Service Minimum Viable Product A/B testing Government 90

Salesmate

JULY 8, 2020

The amount of time it takes to turn a lead into a customer will depend on the service you are offering, and the price of that service. You can take this approach to the next level by setting up retargeting ads across FB, Google Ads, or Youtube, that pushes these prospects to a landing page where you offer a content upgrade.

Pipeline 126

Pipeline Negotiate Contract Objectives and Key Results 126

SaaStr

FEBRUARY 1, 2022

60% of Asana’s customers come from self-service, 40% from sales. Sprout Social doesn’t only sell a low-end edition. It sells to customers S, M, and Larger. Vimeo has an interesting blend of self-service / freemium revenue and sales-driven larger deals. And they don’t push annual contracts.

Contract 139

Contract Cross-sell Price Growth 139

Sales Hacker

OCTOBER 16, 2019

The secret may surprise you… It’s as simple as a solid sales-to-service handoff. When we succeeded, it was because of the process and close communication we built between sales and customer service. Blueprint for a good sales-to-service handoff process. The handoff sets the tone for the entire service relationship.

Service 50

Service Process Contract Sales 50

PandaDoc

AUGUST 29, 2022

An average deal negotiation process typically consists of these steps: Submission of a proposal Promotion to the shortlist Becoming a preferred vendor Scope approval Quote sending Contract sending Contract signing. And the higher your annual contract value, the longer your average sales cycle. Closing the deal faster.

Negotiate 98

Negotiate Contract Objectives and Key Results Legal 98

Sales Pop!

APRIL 11, 2024

It’s a goal we strive for in selling. It can be an elusive target, though, given the typical focus in working to insure your products and services delivered to a client are the very best that they can be. The contract is signed. The honesty needle points way up. Why don’t all selling organizations do this?

B2C 52

B2C Clients Contract Account management 52

Sales Hacker

MARCH 28, 2023

Define exactly who you’re selling to, and you’ve got a solid foundation for growth. An ideal customer profile, or ICP, is an overview of the type of company that’s most likely to buy your products and services, become long-term users, and recommend you to others. Building an outbound sales strategy can be challenging.

Customers 107

Customers Contract Up-sell Territory 107

SaaStr

OCTOBER 25, 2021

” and “Something we found really effective at CoursKey, and other vSaaS businesses will likely find as well: Instead of running pilots, sign a multi-year contract but give them an opt-out after 3-6 months. You should stand behind your product and sign up for those until you have a real brand in the space. Jason, ed. :

Price 117

Price Contract Referrals B2B 117

Search Engine Land

SEPTEMBER 11, 2023

After you build up some traction and reputation, you can start investing in SEO, as people will search for your solution independently. Advanced tools like Ahrefs are available for under $100 per month to level up your game. PPC advertising is key in this case. You can manage much of it yourself with basic knowledge and free tools.

Niche 142

Niche Engineering Promote Territory 142

Search Engine Land

FEBRUARY 15, 2024

What services do SEO agencies offer? 10 questions to size up an SEO agency. One of the first questions many businesses face as they ramp up their SEO efforts is: Should we hire in-house or outsource? What services do SEO agencies offer? Different agencies have different service models.

Consult 116

Consult Clients Engineering Service 116

PandaDoc

APRIL 20, 2022

Engage in social selling. To clear this up: Outbound sales refers to the process of reaching out to prospects who haven’t indicated a direct interest in buying the product or service you want to sell. Method 1: Engage in social selling. The power of social selling is relationship-based. Soften your approach.

Technique 98

Technique Cold Call Contract Cross-sell 98

Partners in Excellence

NOVEMBER 7, 2023

Ever since I started selling–you know back in the old days when phones were still attached to cords–I’ve been taught, “Buyers have a structured buying process.” On the selling side we would have perfectly structured steps like Qualification, Needs Identification, Solution Presentation, Closing.

B2B 120

B2B Up-sell Contract Start-ups 120

Search Engine Land

NOVEMBER 30, 2023

Client portfolio balance To mitigate risk, you’ll want to consider diversifying client size, sectors, and channels as best as possible, provided that your team has the knowledge to service these areas. Work with your teams to help them understand that excellent client service doesn’t mean saying “yes” to everything a client asks for.

Contract 102

Contract Clients Pitch Growth 102

Sales Hacker

SEPTEMBER 23, 2021

A channel partner is a company that sells products and services for a technology manufacturer or vendor. This technology may include hardware, traditional software, Software as a Service (SaaS), or cloud computing solutions. Channel partners basically onboard other people to sell your product for you. trillion of U.S.

Commission 101

Commission Manufacturing Negotiate Contract 101

SaaStr

DECEMBER 9, 2021

Having customers sign 3-5 year contracts (see below) helps Samsara amortize the hardware costs over a lengthy period. 694 folks in sales at $500m in ARR — just under half of the total 1,490 total employees, to sell $5k-$100k+ deals. A good yardstick for folks selling direct to both larger SMBs, mid-market and enterprise.

Transportation 102

Transportation Contract Growth Represent 102

Salesforce

JUNE 15, 2022

With Salesforce’s NFT Cloud pilot, businesses can create deeper loyalty with customers and their community while setting up secure marketplaces. People can buy or earn NFTs to hold in a digital wallet or to sell or trade. For example, NFTs contain smart contracts that govern their use and can be set to execute at a certain point.

Customers 98

Customers Intrinsic Contract Represent 98

Search Engine Land

OCTOBER 21, 2022

They line up the RFP cattle call, or back-to-back meetings between a handful of agencies to contrast and compare. The first issue that sabotages client engagement is usually profitability ( not contract value). Routinely sticking to these four principles should clean up ~80% of your agency’s profitability issues.

Clients 125

Clients Contract Referrals Start-ups 125

SaaStr

JANUARY 15, 2021

After selling to SAP for a record $8 Billion at the time in the midst of an IPO roadshow, they then got the opportunity to spin out into a public company after all, at a far higher valuation. Only annual contracts, and plenty of professional services (25% of revenue). Gross margins on services are about 35%.

Contract 104

Contract Growth Up-sell Service 104

Lead Fuze

JUNE 28, 2023

In this blog post, we will explore the role of sales representatives – from negotiating contracts and identifying leads effectively, to building relationships with potential clients. They conduct business operations, negotiate contracts, identify leads, contact prospects, and close deals. How hard is it to be a sales rep?

Negotiate 52

Negotiate Territory Contract Technique 52