Tue.May 23, 2023

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How to Capture Mindshare

Iannarino

In recent posts here, I have suggested that success in sales is going to require professional expertise. As the uncertainty in our environment increases, buyers and decision-makers are hesitant to make changes that would improve their results, worrying they might make things worse.

Sales 277
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How to build a customer journey orchestration strategy

Martech

Customer journey orchestration (CJO) uses different tools to provide seamless experiences for customers and increase revenue. Because customer journey orchestration casts a broad net across the entire customer lifecycle it’s essential to have a strategy for your technology. “When we talk about customer orchestration, we’re talking about much more than just a buyer’s journey,” said Carlos Hidalgo, CEO of martech consultancy Digital Exhaust, at The MarTech Conference.

Customers 133
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Finding The Pain

Partners in Excellence

For decades, sellers have been instructed to “find the pain!” We’ve been trained, almost like doctors, to diagnose our customers’ pains; “Does it hurt here? What about when I do this? How often do you experience it? Is it most severe after a poor earnings report? Once we and the customers have diagnosed the pain, we prescribe a solution.

Customers 127
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5 critical leadership skills every marketing ops pro needs

Martech

Marketing operations can be chaotic, and mastering leadership skills in such a dynamic environment can be an uphill battle. While the web is overflowing with leadership listicles, these suggestions must be taken further to determine what skills are needed and why. It’s time to move beyond advice like “become a better communicator” and use language that makes this actionable for everyone.

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Welcome to the Future of Hospitality: Smart Rooms Start Here

Speaker: Jady West, VP of Hospitality & Chris Bennett, Head of Sales & Engineering

The modern hotel room is no longer just a place to stay—it’s an experience to remember. Today’s guests expect seamless 5G connectivity, personalized comfort, and high-tech convenience. From AI-powered smart room controls to in-room entertainment and app-based services, technology is redefining hospitality from the inside out. In this new session featuring industry pros Jady West and Chris Bennett, we’ll explore how high-speed, high-bandwidth connectivity powers the innovations that are enabling

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Why Deals Get Stuck in the Sales Pipeline and What to Do About it

Understanding the Sales Force

My wife chose some beautiful new shrubs and flowers and I was digging the holes to plant them in the garden. The largest shrub required the largest hole and it was to be placed in an area of the garden that I knew was quite rocky. Sure enough, after just three shovel fulls of dirt, I hit rock and it was bigger than both my shovel and the hole. I was stuck.

Pipeline 125
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Sales Reps Really Do Have to Close 4x-5x What They Take Home, and More: Iconiq’s Sales Compensation Guide

SaaStr

So leading growth stage VC Iconiq has published its latest and very detailed Definitive Guide to Sales Compensation here. It’s very detailed and oriented more toward growth-stage scale-ups — but it’s excellent. Everyone should have a read. I didn’t so much learn from it as confirm — confirm things I’ve seen, known, and put into practice, and seen it confirmed across many SaaS startups.

More Trending

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A CMO’s Guide to Intent Data: How it Supports Your Go-To-Market Strategy

Heinz Marketing

By Michelle Voznyuk , Marketing Specialist at Heinz Marketing As a CMO, it can be challenging to create an effective go-to-market (GTM) strategy that drives results. Not only is there more data circulating than ever before, but it’s changing in real time. This can make it difficult to keep up with the most relevant information to support your strategy and protect your investment.

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8 Insider Tips for Selling to Founders

Sales Hacker

There are many different types of people you come across in your sales career. Founders are a unique animal, but they aren’t all built the same way. This makes selling to founders a bit more nuanced than other personas. But founders are the final decision-makers at their company — so working directly with founders is a great way to cut through the noise and sell directly to the person who will be signing the check.

Sell 109
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Leverage first-party data for a winning CRM strategy

Martech

A real emphasis has been placed on the collection of first-party data. Pairing a first-party data strategy with a one-to-one marketing strategy will help your teams remain aligned to ensure messages are both targeted and personalized. This needs to happen from the very first interaction at the point of ingestion. Join data experts as they share their perspectives on the importance of clean, complete, and connected data to optimize your CRM.

CRM 105
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My Sales Went Through the Roof — Then I Hit Rock Bottom

Salesforce

I missed my quota. Again. For the third year in a row, I had tanked at my sales job at Salesforce. This was 2016, the year I almost quit sales. I decided to get help instead. I reached out to mentors, hired a coach, and took a rigorous sales training course. It worked. The following year, I was the company’s top seller. The year after that, I went from selling $1.3 million in annual recurring revenue to over $5 million annually.

Quota 98
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Automation, Evolved: Your New Playbook for Smarter Knowledge Work

Speaker: Frank Taliano

Documents are the backbone of enterprise operations, but they are also a common source of inefficiency. From buried insights to manual handoffs, document-based workflows can quietly stall decision-making and drain resources. For large, complex organizations, legacy systems and siloed processes create friction that AI is uniquely positioned to resolve.

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It’s time to teach AI about your brand

Martech

With many marketing organizations using solutions with artificial intelligence baked in, and many now scrambling to test use cases for readily available generative AI, Andrew Frank, VP distinguished analyst at Gartner, steps forward with a modest proposal: Develop a custom AI model for your brand. And the first use case for it? Branding itself. The custom part of the proposal is a key feature.

Represent 102
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The Playbook to Multi-Channel Marketing & the Art of the Product Launch with Sprig CMO Elizabeth Walton Egan (Video)

SaaStr

Whether you’re part of a startup ready to enter the market or working at an established business ready to launch a new product, it’s critical to understand how to approach your target audience. But simply sending out a few press releases isn’t enough –– you need a strategy to reach customers and prospects. Sprig CMO Elizabeth Walton Egan believes that simply putting your product out there won’t attract customers: “If you build it, they will come does not work.

Launch 98
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Google Marketing Live 2023: What you need to know

Martech

The majority of the announcements today featured some form of artificial intelligence. Here’s a recap of everything you need to know from Google Marketing Live, with links to full coverage of each major announcement. Google Ads lets you create campaigns using conversational AI You can now create Google Ads campaigns with Google AI-driven chat directly within the Google Ads interface.

Campaign 101
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How API Generation and Data Mesh Simplify Data Architecture

G2

In today's rapidly evolving digital landscape, companies constantly seek innovative ways to modernize existing systems and harness the true potential of their data.

98
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Get Higher-Quality B2B Leads That Convert!

B2B marketers face a number of challenges, including: continuously generating great leads converting leads to active sales prospects finding vendors that deliver real results Aggregage has proven content syndication, webinar, online advertising and intent signal marketing programs that deliver higher-quality leads. More than 700 companies have already benefited from our programs.

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Google Ads lets you create campaigns using conversational AI

Search Engine Land

A unique new tool – chat – will let you create Google Ads campaigns. Using Google AI, a new interface will help users set up campaigns directly within the online editor in a conversational format, Google announced today at Google Marketing Live 2023. The best part: it’s optional, not required. Chat or not, it’s entirely up to you and your accounts.

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How Sales Professionals Are Using Artificial Intelligence (New Data)

Hubspot

On average, salespeople save two hours and 15 minutes a day using AI. Based on this stat alone, it's no surprise why so many sales teams are folding AI into their workflow — and saving time in the process. Here, we'll explore how salespeople are harnessing the power of AI in their day-to-day work with insights from our 2023 State of AI Report. Let's dive in.

CRM 90
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Google Marketing Live 2023: Everything you need to know

Search Engine Land

The core component of this year’s Google Marketing Live (GML) event can be summed up with just two letters: AI. There will soon be AI here, AI there and AI everywhere in your Google Ads account. Following the trend of Google I/O , the majority of the announcements today featured some form of artificial intelligence. Here’s a recap of everything you need to know from Google Marketing Live, with links to our full coverage of each major announcement.

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AI for AEs: Top Performer Hacks Unveiled

Sales Hacker

Ready to make AI (Artifical Intelligence) your secret weapon? The future belongs to reps that choose to embrace it. Guest: Connor Morello , AE at Outreach In this 30-minute session, we’ll show you: AI that a top performing reps use Native AI in the Outreach platform Resources on how to use AI to your advantage as a seller The post AI for AEs: Top Performer Hacks Unveiled appeared first on Sales Hacker.

Sales 89
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Google Ads adds 2 new campaign types: Video views, demand gen

Search Engine Land

Two new campaign types are coming to Google Ads that help with very specific needs: video views and demand generation. These campaigns have a specific goal and appear to be video-first campaigns, with all placements on Google-owned and operated properties. Here’s what we know about the new campaigns announced at Google Marketing Live today. Video view Campaigns.

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Chris Hays’ 4 Tips for Nailing Personalization at Scale

G2

There’s one word you’ve heard as of late in the tech industry: efficiency.

GTM 64
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Google Search Generative Experience integrates Search, Shopping ads

Search Engine Land

Google Ads have entered the chat – the Google Search Generative Experience (SGE) conversational chat, that is. On the heels of the AI-powered enhancements announced at Google I/O earlier this month, Google gave advertisers a slightly more precise picture of the ads plans within SGE today at Google Marketing Live: Google is experimenting with directly integrating Search and Shopping ads within the AI snapshot and conversational mode.

CTR 94
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Sales Manager Skills – How To Succeed

The 5% Institute

In today’s highly competitive business world, the role of a sales manager is crucial for driving growth and achieving sales targets. A skilled sales manager possesses a unique blend of qualities that allow them to inspire and lead their sales team effectively. This article explores the essential skills that every sales manager should possess to excel in their role and propel their organization towards success.

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The Intersection of AI and Sales: Personalization Without Compromise

Speaker: Jesse Hunter and Brynn Chadwick

Today’s buyers expect more than generic outreach–they want relevant, personalized interactions that address their specific needs. For sales teams managing hundreds or thousands of prospects, however, delivering this level of personalization without automation is nearly impossible. The key is integrating AI in a way that enhances customer engagement rather than making it feel robotic.

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Google launches new topic authority system to better surface news content

Search Engine Land

Google has launched a new search system named “topic authority” to help surface relevant, expert, and knowledgeable content in Google Search and Google News. Google said this “helps determine which expert sources are helpful to someone’s newsy query in certain specialized topic areas, such as health, politics, or finance.” How it works.

Launch 94
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Interpersonal Skills – Master Communication

The 5% Institute

Interpersonal skills, also known as people skills or social skills, play a fundamental role in our personal and professional lives. These skills enable us to effectively communicate, collaborate, and build strong relationships with others. In today’s interconnected world, possessing strong interpersonal skills has become increasingly important for success in various domains, including business, education, and personal relationships.

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Google Bard adds images in responses

Search Engine Land

Bard is now showing images in responses – and Bard will show the source of each image, Google announced today. What’s new. This update continues Google’s push to try to make Bard more visual and useful – now by showing images from Google Search in responses. Bard now includes Google Search images for visual responses, when relevant. You can also specifically ask Bard for images.

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Process Mining in Salesforce With MuleSoft and Apromore

Salesforce

Process mining is an innovative technology to discover and analyze business processes using event data extracted from CRMs and other systems. It enables managers across the organization to gain insights into how to optimize and automate their processes. Process mining allows service managers to identify bottlenecks, rework, and deviations in their field service processes, understand friction points that prevent first-touch resolution targets to be met, alongside with deep insights into how to ta

Process 52
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Google PMax adds generative AI to create text assets, images

Search Engine Land

The most automated type of Google Ads campaign is getting even more automated. Generative AI is making its way to Performance Max (PMax) campaigns – in the form of both text asset creation and AI image generation. New tools are going to make setup much easier than in the past process. Advertisers using PMax see 18% more conversions on average at a “similar” cost per action, according to Google.

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Managing Your Human Operating System with Tommy McNulty

criteria for success

Today's guest is Tommy McNulty, the founder and CEO of Rhythm , helping scaling sales teams expand their bottom line. He's had an extensive career in sales and sales leadership – at one point, he led a team of about 100 sales reps at NerdWallet! He’s based here in NYC. We hope you enjoy this insightful conversation. Discussion with Tommy McNulty: In this episode, we discuss: The importance of empathy in sales leadership Why you can't just depend on what works best for you The value of pre

Growth 52
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Google Product Studio brings AI-generated images to advertisers

Search Engine Land

Merchants will soon have a new tool in their advertising toolbelt: Google’s Product Studio. With the help of generative AI, Product Studio will help merchants create unique product imagery. Here’s what was announced today at Google Marketing Live. With this tool, advertisers can lean on Google’s generative AI to help enhance their creative in a handful of new ways: Custom Product Scenes.

Product 84
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Google: Merchant Center Next to replace Merchant Center

Search Engine Land

Goodbye Merchant Center, hello Merchant Center Next. Today at Google Marketing Live, Google officially unveiled a new, simplified version of Merchant Center, called Merchant Center Next. More than just the look and feel of Merchant Center Next will change. For example, products can be automatically populated from a merchant’s website. Why we care. This new change should remove the headaches from less technical folks struggling with feeds while also bringing better insights for those data-hungry

Retail 84
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Maximizing Profit and Productivity: The New Era of AI-Powered Accounting

Speaker: Yohan Lobo and Dennis Street

In the accounting world, staying ahead means embracing the tools that allow you to work smarter, not harder. Outdated processes and disconnected systems can hold your organization back, but the right technologies can help you streamline operations, boost productivity, and improve client delivery. Dive into the strategies and innovations transforming accounting practices.