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Sometimes the Best Customer Service Innovation Means Flipping the Script

Salesforce

But all of that was secondary to the real focus — the store design revolved around creating an entirely new, innovative customer service experience. Let’s do free services on all Apple products we sell. Apple’s innovative customer service experience helped build loyalty. Let’s do free classes.

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Navigating the Car Buying Maze: Pro Tips for a Stress-Free Experience

Sales Pop!

Do you prefer electric or hybrid vehicles or traditional petrol or diesel engines? For instance, the electric car market is booming. Negotiating the Price Many people dread this stage, but it doesn’t have to be stressful. Is fuel efficiency crucial or are you more interested in power?

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Understanding the contents of a commercial lease

Sales Pop!

Any service charges that may be applicable. Considerations for workplace health and safety – e.g. electrical and fire safety items. Any electrical safety items they own that are within the property. For all commercials leases, the length of the lease is something that must be negotiated. How long the property can be rent.

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This day in search marketing history: February 25

Search Engine Land

Report: Google Negotiating With DOJ To Prevent Suit To Block ITA Deal 2011: Negotiations intensified in the waning days of the Justice Department’s investigation into the antitrust implications of Google’s potential acquisition of travel software company ITA. Losing Google?

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In a Supply Chain Crisis, Selling Parts Online May Be Your Next Move

Salesforce

In the case of General Electric, customers were getting frustrated trying to buy wind turbine parts on its outdated system. These businesses are highly profitable when run digitally, plus there’s a major customer service element to getting customers back up and running with equipment quickly. Give customers control with self service.

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9 Account-based Marketing Case Studies

ConversionXL

The one-to-one service means the engagement data on the page comes solely from the targeted account, providing invaluable learning to optimize retargeting and followup. Alignment with sales ops, field marketing, customer marketing, and the sales dev team is a non-negotiable for Snowflake. “We Resource-intensive?

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Telecoms Aren’t Attracting Enough Workers — Here’s How You Can Excite Them

Salesforce

There was a time when top prospects flocked to work with communications service providers. When plain, old telephone service transitioned to data transport, sophisticated switching and routing, and networking equipment, it drew data scientists and electrical engineers to network engineering and operations roles.